Open to opportunities

Courtney Slensky

@courtneyslensky

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Dedicated educator and customer-service professional with hands-on classroom and operations experience.

United States

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What I'm looking for

I’m looking for a teaching role where I can support students with structured lesson planning, clear parent communication, and strong classroom readiness. I value teamwork, ongoing training, and a student-centered environment.

I’m a teaching-focused professional with a strong customer-service background, bringing clear communication, patience, and reliable follow-through to every classroom and desk task. I’ve supported students through hands-on instruction, documentation, and family updates—while also managing high-volume, detail-oriented work environments.

In my education roles, I’ve served as a Lead/Assistant Teacher and Preschool Drama Teacher, creating weekly lesson plans aligned to state standards and revising materials for individual and small-group learning. I document student progress, communicate with parents, and help ensure safe, organized, and prepared classrooms.

Before and alongside teaching, I developed operational and service excellence through roles such as Pharmacy Technician, Customer Service Representative, and Customer Care/Call Center support. I used specialized systems to troubleshoot issues, process transactions, manage inventory, and handle large daily volumes of calls, emails, and messages.

What drives me is helping others succeed through structure, responsiveness, and teamwork. I’m currently pursuing and maintaining education credentials while staying hands-on in roles that require organization, accuracy, and adaptability—so I can contribute meaningfully from day one.

Experience

Work history, roles, and key accomplishments

Preschool Drama Teacher

Stages Academy

Dec 2023 - May 2024 (5 months)

Taught early childhood drama to ages 2–6 by creating weekly lesson plans aligned to state standards. Choreographed students for seasonal recitals, documented activities via tablet, and communicated with parents while maintaining a safe, rule-compliant classroom.

State Standards Choreography & Recitals Tablet Based Documentation Classroom Transition Management

Lead/Assistant Teacher

Lightbridge Academy

Jul 2023 - Dec 2023 (5 months)

Maintained a clean, sanitized classroom environment and supported daily instructional activities. Assisted with lesson preparation and equipment setup, revised materials in small-group settings, documented student progress, and communicated updates to parents.

Classroom Sanitization Small Group Instruction

Advancement & Admin Assistant

Friends Village

Feb 2022 - Aug 2023 (1 year 6 months)

Supported Advancement and Finance/Administration leadership with daily operations and reporting. Served as main contact for the Senior Planet program, managing student sign-ups and setup, tracking attendance/registrations in Salesforce, reconciling accounts in QuickBooks, and producing flyers and executive director reports using Canva, Excel, and Word.

Salesforce Quickbooks Attendance Reporting Program Administration Vendor coordination Canva Microsoft Excel Microsoft Word

Customer Care Call Center

Paramount Capital Group LLC

Sep 2020 - Feb 2022 (1 year 5 months)

Handled loan servicing calls and payments, averaging about 100 calls per day while using Northridge Loan System (NLS). Collected payments and advised borrowers on repayment terms, hardship payments, and due-date or adjustment options.

Northridge Loan System (NLS)Loan Servicing Payment Collections Due Date Adjustments

iGaming Customer Service Rep

Penn Interactive Ventures

May 2019 - Feb 2020 (9 months)

Provided iGaming guest support by responding to 75–200+ emails and messages per day. Troubleshot technical issues and supported guests using online ticketing, Facebook, and other social media, leveraging Microsoft Outlook and Microsoft Office.

Ticketing Social Media Support Email Support Technical Troubleshooting Outlook Microsoft Word Microsoft Excel Microsoft PowerPoint

Pharmacy Technician

Wal-Mart

Jan 2015 - Jan 2019 (4 years)

Used Connexus to process prescriptions and troubleshoot insurance issues. Managed pharmacy inventory and supported a small team to efficiently input, fill, bag, and sell 300–350 prescriptions daily.

Prescription processing Insurance Troubleshooting Team Collaboration

Customer Service Representative

Wal-Mart

Jan 2012 - Jan 2015 (3 years)

Handled customer price checks and changes, processed returns, and fulfilled online orders using internal systems. Managed high-volume inbound support, answering up to 40 calls per day for customer inquiries.

Customer Service Returns Processing Phone Support Internal Systems Order Inquiries