Looking for a job

Tawnie Henderson

@tawniehenderson

Message

I help specialty pharmacy patients access medications by resolving prescription, insurance, and authorization barriers.

United States

Message

What I'm looking for

I'm looking to continue helping patients and providers navigate complex pharmacy, insurance, and medication-access concerns while delivering clear, empathetic support in a HIPAA-compliant environment.

At CVS Specialty Pharmacy, I support patients and healthcare providers with specialty medications, handling 60+ inbound calls daily across prescription, insurance, billing, denied-claim, and prior-authorization concerns.

I'm a licensed Pharmacy Technician who works directly with provider offices to resolve delays and clarify prescriptions while protecting patient information under HIPAA. I also provide acting supervisor support and floor leadership in a high-volume environment.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Representative

Current

CVS Specialty Pharmacy

Oct 2020 - Present (5 years 11 months)

Manage an average of 60+ inbound calls daily, providing support to patients and healthcare providers regarding specialty medications, insurance, and billing. Communicate with provider offices to resolve prior authorizations and clarify prescriptions.

Five9 Avaya Excel CVS HIPAA Prior Authorizations Insurance Claims Denials Billing Support Provider Outreach Patient Support Prescription Clarification

Teacher

Children's Learning Adventure

Apr 2018 - Mar 2020 (1 year 11 months)

Executed daily routines and specialized curriculum while maintaining a safe and engaging learning environment. Maintained professional communication with parents and oversaw classroom logistics.

Classroom Management Curriculum Implementation Stakeholder Communication Operations Sanitation Standards Food Service

Assistant Manager

Subway

Jun 2010 - Aug 2013 (3 years 2 months)

Managed daily operations including opening/closing procedures, cash handling, and register reconciliation. Trained new employees on service standards, food safety, and point-of-sale systems.

Retail Leadership Cash Handling Register Reconciliation team development Training Food Safety Point of Sale Systems