JVJose Valentin
@josevalentin
Bilingual technical support and operations leader with strong customer-service focus.
United StatesWhat I'm looking for
I am a bilingual technical support and operations leader with over a decade of experience in customer service, pharmacy operations, IT support, and team leadership. I have led Patient Access Services teams, managed POS and hardware support across multi-site retail operations, and owned end-to-end customer cases while improving workflows and training processes.
My background includes supervising daily PAS operations, implementing training and documentation, coordinating with PBMs and insurers, and resolving complex hardware issues in enterprise support. I deliver hands-on coaching, cross-training, and process improvements to drive efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
PAS Supervisor
AssistRx Alorica IFIXYOURI
Jan 2020 - Present (5 years 11 months)
Supervise Patient Access Services team, manage prior authorizations and appeals, and improve processes and training to ensure accurate e-fax document routing and timely patient account documentation.
Provided technical support and end-to-end case ownership for Dell hardware, collaborated with engineers and vendors to resolve complex issues, and maintained quality CRM documentation to improve customer satisfaction.
IT Desktop Support Manager
Unnamed Retail Chain
Jan 2014 - Dec 2019 (5 years 11 months)
Oversaw IT support for seven retail locations and a distribution center, managed inventory and technician schedules, customized POS systems, and delivered training to technical staff to maintain workflow efficiency.
General Manager
Love My Phone
Jan 2011 - Dec 2013 (2 years 11 months)
Directed store operations including repairs, marketing, sales, scheduling, and POS troubleshooting while delivering high-quality customer service and leadership in a high-volume retail environment.
Education
Degrees, certifications, and relevant coursework
Universidad Interamericana
Computer, Network technician and troubleshooter, Computer and Network Technology
2009 - 2011
Completed technical studies in computer and network troubleshooting with hands-on training in diagnostics and support from 2009 to 2011.
MECH TECH
Technician mechanic, Automotive Mechanics
2005 - 2006
Completed technician mechanic coursework focused on fuel injection and transmission systems during 2005–2006.
AUTOMECA
Basic automotive and diesel engine, Automotive and Diesel Technology
2004 - 2005
Completed basic automotive and diesel engine training in 2004–2005.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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