Ashley Rivera
@ashleyrivera
Driven customer service and retail professional with sales and management expertise.
What I'm looking for
As a seasoned retail professional, I have honed my skills in sales, management, and customer service. With a proven track record of driving sales growth and leading high-performing teams, I am confident in my ability to make a significant impact in any organization. My experience in the jewelry industry has given me a unique understanding of the importance of attention to detail and exceptional customer service.
In my current role as Store Manager at Kay Jewelers, I have successfully maintained daily focus on individual and team member's standard achievements to attain sales and profit projections. I have also developed skills and product knowledge of team members through training and evaluation, ensuring that they are equipped to provide exceptional customer service.
Prior to my role at Kay Jewelers, I held positions at LA Fitness and SOS Business Solutions, Inc., where I honed my skills in sales, customer service, and management. I am a results-driven professional with a passion for delivering exceptional results and exceeding customer expectations.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Kay Jewelers
Nov 2021 - Present (3 years 6 months)
Assisted the Store Manager in maintaining daily focus on individual and team members' standards achievement to attain sales and profit projections, contributed to an atmosphere of total customer satisfaction.
Store Manager
Kay Jewelers
Nov 2021 - Present (3 years 6 months)
Maintained daily focus on individual and team member's standard achievements to attain sales and profit projections, recruited and trained team members, and provided excellent customer service.
Third Key/Jewelry Consultant
Kay Jewelers
Nov 2021 - Present (3 years 6 months)
Opened and closed the jewelry store, reviewed daily performance standards, processed sales and returns, and provided excellent customer service.
Assistant/Regional Manager
SOS Business Solutions, Inc.
May 2021 - Sep 2021 (4 months)
Assisted Accountant in maintaining monthly expenses, created and maintained credit repair clients, and assisted tax experts as needed.
Membership Sales Counselor
LA Fitness
Sep 2021 - Nov 2021 (2 months)
Met and greeted prospective members, made sales calls, and participated in club pride to ensure facility cleanliness.
Education
Degrees, certifications, and relevant coursework
Ashley hasn't added their education
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