Shantiria Johnson

I am a versatile and dedicated leader with a strong work ethic and a commitment to providing excellent customer service. With over four years of leadership experience, I thrive in both team-based and independent settings. My journey has equipped me with the skills to effectively solve problems and drive productivity, making me an asset to any organization.

In my current role as Office Manager at Fred Loya Insurance Company, I market and promote our services while assisting customers with their insurance needs. My ability to educate clients on coverage options and maintain confidential records has contributed to our team's success in meeting office goals. Previously, as an Area Supervisor at Ross Dress for Less, I provided leadership and direction to employees, enhancing their skills and ensuring compliance with company policies.

My experience as a Banking Specialist at TTEC/USAA Federal Savings Bank further honed my customer service skills, where I consistently exceeded satisfaction ratings and resolved discrepancies efficiently. I am excited to embrace new challenges and contribute to a successful team.