Ashley Rabe

Handles customer inquiries about policies and billing, updates policies and processes payments while following company procedures to maintain accuracy and compliance.

Managed orders and billing across multiple systems, responded to consumer emails and calls, resolved complaints, and completed required trainings on time while adhering to privacy policies.

Loaded and unloaded parts for painting, ensured parts were placed on correct racks and released on schedule to meet production timelines and quality standards.

Assisted customers with claims, medications, pricing, and benefits for Medicare Advantage providers, answering calls and resolving service-related questions efficiently.

Handled incoming billing inquiries, transferred calls appropriately, scheduled appointments, completed documentation and after-call work within required timeframes while following CPNI procedures.

Supervised cash handling operations including kiosk repairs, jackpot payouts, vault inventory, tax paperwork for jackpots, and customer credit approvals while documenting all transactions.

Completed a Certified Nursing Assistant certificate at Mid-State Technical College in Wisconsin Rapids in 2007.

Completed high school diploma or GED.