Open to opportunities

Ashley Mitchell

@ashleymitchell

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Customer service professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role in a supportive team that values exceptional customer care and offers opportunities for professional growth.

I am a dedicated customer service professional with over 10 years of experience in delivering exceptional support in fast-paced environments. My career has been marked by a commitment to problem-solving, effective communication, and building strong client relationships. I thrive on managing customer inquiries and resolving issues efficiently, ensuring that every interaction is met with empathy and professionalism.

Throughout my career, I have held various roles that have honed my skills in customer service and administrative support. At Atosa USA, I responded to customer inquiries and processed service orders, collaborating with logistics teams to ensure high customer satisfaction. As an Administrative Manager at Christian Believers, I managed communications and scheduling while maintaining accurate records. My entrepreneurial spirit shines through my work at DLS Notary & Tax Services, where I provide notary services and financial documentation, fostering long-term client relationships through transparency and consistent communication.

Experience

Work history, roles, and key accomplishments

Current

Owner / Service Consultant

Current

DLS Notary & Tax Services

Jan 2010 - Present (15 years 5 months)

Delivered client-facing services such as notary work, taxes, and financial documentation. Consulted clients via phone and email to guide them through complex paperwork. Fostered long-term relationships through transparency and consistent communication.

Notary Services Tax Preparation Financial Paperwork Consultation Relationship Building Customer Satisfaction Communication

Customer Service Representative

Atosa USA

May 2024 - Jul 2025 (1 year 2 months)

Responded to customer inquiries and product concerns via phone and email. Processed service orders, tracked shipments, and maintained CRM records. Collaborated with warehouse and logistics teams to resolve customer issues quickly.

Customer Service CRM Software Order Management Shipment Tracking Logistics Coordination Email Communication Phone Support

Administrative Manager

Christian Believers

Jan 2021 - May 2024 (3 years 4 months)

Managed daily communications and appointment scheduling. Provided program support, including budget management and data entry. Maintained accurate records for ministry activities and vendor relations.

Communication Appointment Management Budget Management Data Entry Record keeping Vendor Relations Administrative Support

Data Entry Clerk

ProLogistix Temp Services

Mar 2019 - Dec 2019 (9 months)

Supported customer operations by processing contracts and verifying orders. Ensured accurate data entry for client shipping and billing systems. Coordinated with support teams to address and resolve logistics issues.

Data Entry Contract Processing Order Verification Billing Logistics Support Customer Operations

Van Operator

Acadian Ambulance Services

Aug 2016 - Mar 2019 (2 years 7 months)

Provided compassionate non-emergency medical transportation. Ensured timely, courteous, and professional interactions with clients. Maintained confidentiality and adhered to HIPAA guidelines.

Non Emergent Medical Transportation Patient Care Confidentiality HIPAA)

Education

Degrees, certifications, and relevant coursework

Unitech Training Academy

Certificate, Pharmacy Tech

Completed a comprehensive program to become a certified Pharmacy Technician. Gained practical experience through an internship at Ochsner Medical Center, where I applied learned skills in a real-world healthcare setting. Graduated as Valedictorian, demonstrating academic excellence and dedication to the field.

JCFA / John Ehret High School

High School Diploma, General Studies

Successfully completed high school education, earning a diploma. Developed foundational academic skills and prepared for further education or entry into the workforce.