Malinda Santiago

Conduct mobile and remote notarizations for various legal documents, providing reliable services with a focus on detail and legal compliance.

Provide remote customer service support for VA hospital patients, handling high-volume calls and processing complex medical claims. Ensure accuracy and compliance with federal standards while managing sensitive medical data and mentoring new employees.

Delivered customer service including package handling and passport processing, while performing data entry and supporting staff as a union representative.

Managed branch operations for title loans and check cashing services, overseeing staff, handling contracts, and leading marketing efforts.

Led front-end operations, managed cash handling, and provided customer support to ensure smooth operations.

Managed payroll, invoicing, and job site supervision for landscaping services, handling client communication and administrative tasks.

Oversaw dispatch operations and client coordination, managing accounts payable/receivable and invoicing.

Delivered patient care, including medication distribution and vital checks, while supporting clinical staff with scheduling and monitoring.

Completed GED with additional on-the-job training and professional development coursework.