Open to opportunities

Jessica Ogar

@jessicaogar

Message

Customer care specialist and appointment setter who resolves issues and books qualified appointments.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can use CRM tools to handle customer inquiries, resolve concerns, and book qualified appointments. I want a fast-paced team that values clear communication, targets, and a positive customer experience.

I’m a customer care specialist and appointment setter with experience supporting customers through inbound and outbound calls, email, and live chat. I’m known for clear communication, strong problem-solving, and building rapport quickly to create a positive experience.

In customer support roles, I handled customer complaints professionally and improved service performance using empathetic issue resolution. I increased CSAT scores by 25%, reduced average call handling time by 18% while maintaining quality, improved positive feedback by 28%, and reduced escalations by 22%.

As an appointment setter / sales development representative, I made high-volume outbound calls and qualified leads based on need, readiness, and eligibility. I scheduled appointments and followed up with warm and cold leads to support sales pipeline growth, cold-calling to pre-qualify and meet appointment-setting targets.

I bring reliable CRM and organization habits, maintaining detailed records of interactions, lead status, and scheduled meetings. I’ve used tools like HubSpot, Zoho, Salesforce, Zendesk, and Calendly to manage workflows, coordinate with teams, and stay effective in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Homestarter Solutions LLC

Jan 2024 - Jan 2025 (1 year)

Conducted outbound calls to introduce home service solutions and qualify leads based on customer needs and eligibility. Scheduled appointments for sales consultants, maintained CRM-based records, and followed up with warm and cold leads via phone, email, and messaging.

Appointment Scheduling Outbound Calling Lead Qualification CRM Tools Objection Handling Customer Service Relationship Management Calendar Management

Customer Care Representative

Tech-Train Solutions Limited

Jan 2023 - Jan 2024 (1 year)

Responded to customer inquiries via phone, email, and in-person interactions, providing clear information about training programs, schedules, and services. Handled customer complaints and improved CSAT by 25% while reducing average call handling time by 18%, maintaining accurate customer records in CRM systems.

Customer Support Complaint Handling Issue Resolution CSAT Call Handling CRM Systems HubSpot Zoho Salesforce Pipedrive Zendesk Jira VICIdial Convoso Record keeping

Customer Support Agent

Jin-Kishapparel

Jan 2022 - Jan 2023 (1 year)

Provided customer support by responding to inquiries via email, live chat, and social media, assisting with product information, orders, and returns. Maintained customer and order records, coordinated with logistics to resolve delivery issues and update shipping status, and supported improved retention and first-call resolution.

Customer Support Email Support Live Chat Support Social Media Support Returns Logistics Coordination Customer Retention First Call Resolution Slack Calendly Microsoft Teams Google Workspace Zoom

Appointment Setter & SDR

Premier Producers Group LLC

Jan 2014 - Jan 2016 (2 years)

Made high-volume outbound calls to introduce final expense insurance products, gauging interest and passing qualified leads to senior sales agents. Qualified inbound and outbound leads based on client need, readiness, and eligibility while maintaining engagement histories in CRM tools.

Appointment Setting Outbound Calling Lead Qualification Cold Calling CRM Data Entry Calendar Management Objection Handling