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Ashley HinesAH
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Ashley Hines

@ashleyhines

Customer Success professional driving clear outcomes in compliance-driven processes.

United States
Message

What I'm looking for

I seek a customer-success-focused role where I can manage onboarding, reduce churn, advocate for customers, and use data to scale retention in a collaborative, remote-friendly team.

I am a customer-focused Customer Success professional with 5+ years of experience guiding clients through high-stakes, compliance-driven processes and resolving multi-stakeholder issues. I translate complex technical and regulatory information into clear guidance, act as a trusted customer advocate, and use data-driven insights to deliver consistent outcomes in fast-paced, remote environments.

As a Client Relations & Onboarding Specialist I managed 20–30+ active clients, coordinated with lenders, title, inspectors and builders, and contributed to $2.1M–$2.2M in closed volume by maintaining trust, proactive communication, and solution-oriented advocacy. I build long-term client relationships, create process documentation, and leverage CRM and analytics to reduce friction, improve retention, and support repeat and referral business.

Experience

Work history, roles, and key accomplishments

AF

Customer Success Coordinator

Amazon FBA

Apr 2020 - Jan 2023 (2 years 9 months)

Acted as primary post-purchase contact for e-commerce customers, tracked KPIs and customer behavior to reduce friction and improve retention, and collaborated with suppliers and fulfillment partners to resolve operational issues.

Education

Degrees, certifications, and relevant coursework

Middle Tennessee State University logoMU

Middle Tennessee State University

Bachelor of Integrated Studies, Health & Science

2015 -

Activities and societies: Member, National Society of Leadership and Success

Completed a Bachelor of Integrated Studies with a focus on Health & Science and a minor in Psychology at Middle Tennessee State University.

Tech stack

Software and tools used professionally

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Ashley Hines - Client Relations & Onboarding Specialist - Collective Realty Co | Himalayas