Ashley Hines

I am a customer-focused Customer Success professional with 5+ years of experience guiding clients through high-stakes, compliance-driven processes and resolving multi-stakeholder issues. I translate complex technical and regulatory information into clear guidance, act as a trusted customer advocate, and use data-driven insights to deliver consistent outcomes in fast-paced, remote environments.

As a Client Relations & Onboarding Specialist I managed 20–30+ active clients, coordinated with lenders, title, inspectors and builders, and contributed to $2.1M–$2.2M in closed volume by maintaining trust, proactive communication, and solution-oriented advocacy. I build long-term client relationships, create process documentation, and leverage CRM and analytics to reduce friction, improve retention, and support repeat and referral business.