Ashleigh Martz

Perform facility cleaning, including sweeping/mopping, dusting, disinfecting restrooms and breakrooms, and restocking supplies. Handle waste management, window cleaning, and minor upkeep tasks such as lightbulb changes and unclogging toilets.

Greeted and checked in patients, managed scheduling, and handled insurance verification and co-pay collection. Performed preliminary eye diagnostic testing (fundus photos, OCT scans, eye pressure checks), trained patients on contact lens use, and maintained sterilized exam rooms and tools.

Resolved inbound customer requests related to installations, disconnections, and service changes by identifying needs and offering products and services. Investigated and corrected issues involving billing, rates, adjustments, and policy questions, including negotiating overdue account collections.

Provided phone-based customer support for product issues and defects, including appointment scheduling and handling product payments and transactions. Built repeat-client relationships, sent appointment reminders and service expiration notices, and attempted collections for delinquent accounts.

Processed payments and transactions, ran credit checks, and opened accounts while supporting an international client base. Created payment plans and hardship options to keep utilities connected, and beta tested the Interaction Client 3.0 Basic Call System with management.

Served as assistant manager responsible for opening and closing the store and ensuring client satisfaction through properly trained, professional staff. Managed deposit runs, balanced tills, and helped maintain a safe, well-stocked, and welcoming retail environment.

Completed upper secondary education and earned a High School Diploma from Franklin High School.