Open to opportunities

Ashish Swain

@ashishswain1

Message

I resolve global and domestic customer issues across chat, email, and B2B voice support.

India

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer and B2B queries across chat, email, or voice channels, contribute to service-quality metrics, and grow through cross-team collaboration.

I've supported global and domestic customers at Venturesathi LLP through chat, email, and B2B voice channels, resolving service-related queries professionally and clearly.

I work against service metrics including Average Handle Time, Customer Satisfaction, and quality targets. I've managed customer escalations, coordinated with senior teams, and followed up to drive timely resolutions.

I also support partner-platform clients with business queries and service requests, helping maintain strong client relationships through responsive communication.

With a B.Sc. in Statistics with Computer Science, I bring data interpretation, problem-solving, communication, and cross-team collaboration to customer support work.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Venturesathi LLP

Jun 2025 - Jul 2026 (1 year 1 month)

Handled global customer interactions through chat and email support, resolving service-related queries while maintaining service quality. Managed escalations, supported B2B voice interactions, and coordinated with senior teams to drive timely resolutions.