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Akash Anthony Baa

@akashanthonybaa

Customer support professional at Venturesathi Business Services LLP who maintained 100% data integrity and handled live chat and outbound voice support.

India

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What I'm looking for

I'm eager to bring my analytical and administrative skills to a dynamic banking environment.

At Venturesathi Business Services LLP, I handled customer support operations through live chat and outbound voice, following client SLAs and turnaround times.

I tracked customer requests, workflows, and case tickets to support timely completion and process compliance. I also resolved customer concerns and escalated critical issues when needed.

I maintained 100% data integrity in digital records, spreadsheets, and internal databases using Microsoft Excel and Google Sheets, supporting audit readiness.

Alongside my customer support work, I completed a Bachelor of Commerce at Government Autonomous College, Rourkela. My experience also includes data verification, reconciliation checks, and quality controls.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Venturesathi Business Services LLP

Mar 2025 - Aug 2026 (1 year 5 months)

Managed customer support operations, ensuring high-quality service delivery and customer satisfaction. Handled blended process operations through Live Chat and Outbound Voice support while adhering to client SLAs and turnaround times.

Customer Support Live Chat Outbound Calling SLA Adherence Excel Google Sheets Data Entry Digital record management Workflow Tracking Issue Resolution Escalation Management Process Coordination Audit Compliance

Education

Degrees, certifications, and relevant coursework

Government Autonomous College, Rourkela

Bachelor of Commerce, Commerce

Activities and societies: Participated in cross-functional coordination, maintained digital documentation, supported process improvement initiatives, performed data verification and quality controls.

Completed Bachelor of Commerce with focus on finance, accounting, and business administration, while gaining practical work experience.