Open to opportunities

ashish kumar

@ashishkumar25

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L2 Platform Support and Site Reliability Engineer specializing in automation.

India

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What I'm looking for

I seek a role focused on platform reliability, automation, and incident reduction within a collaborative, DevOps-oriented team that values on-call readiness and continuous improvement.

L2 Platform Support Engineer and Site Reliability professional with 7+ years of experience in production operations, incident management, and platform support with Application migration. I have a strong track record in API configuration, application onboarding, outage triage, and reducing manual effort through shell scripting and automation.

I work effectively in periodic on-call rotations and cross-functional teams, having implemented Jenkins pipelines, configured Kibana dashboards, and driven platform activities like container certificate renewal and NFS migrations to improve system reliability and operational efficiency.

Experience

Work history, roles, and key accomplishments

L2 Service Engineer

Capgemini

Mar 2022 - Aug 2025 (3 years 5 months)

Performed API and application onboarding, configuration updates, and platform migrations while reducing manual incident resolution time from 1 hour to 10 minutes through shell scripting automation; managed outages and client triage in a banking environment.

Shell Scripting Jenkins Kibana AppDynamics OpenShift Linux Unix ServiceNow

Operation Analyst II

FIS

Jan 2022 - Feb 2022 (1 month)

Managed SWIFT Alliance Messaging Hub and Gateway operations, configured RMA applications, and supported incident workflows using ServiceNow and BMC Remedy following ITIL processes.

ServiceNow ITIL Incident Management Talend

L2 Support Engineer

Tech Mahindra

Apr 2018 - Dec 2021 (3 years 8 months)

Executed deployments and change requests on Linux servers using Jenkins CI/CD, maintained upstream/downstream telecom network elements, and handled outages, call testing, and incident response.