Open to opportunities

Deepesh Saini

@deepeshsaini

Technical Support Engineer turned SRE-focused engineer, delivering incident response, automation, and observability for reliable cloud systems.

India

Message

What I'm looking for

I’m seeking a remote SRE role where my operations experience and engineering skills help build reliable, scalable systems—using incident response, root cause analysis, automation, CI/CD validation, and monitoring/observability to prevent customer impact.

I’m a Technical Support Engineer with 5+ years of infrastructure and operations experience across cloud platforms (AWS, GCP), containerization (Docker, Kubernetes), monitoring, and incident management. In my current role, I triage and resolve 150+ production incidents per month, perform root cause analysis, and reduce recurrence patterns to keep systems dependable.

I transition into Site Reliability Engineering by combining deep troubleshooting with engineering practices like CI/CD pipeline validation, monitoring & observability, and infrastructure as code. I’ve built and maintained runbooks and standard operating procedures, automated repetitive diagnostics with Bash and Python scripts, and improved MTTR by ~25% while maintaining 95%+ SLA compliance.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Intradiem Inc. (via Sardeck Services)

Jul 2024 - Present (2 years)

Triaged and resolved 150+ production incidents per month, conducting root cause analysis to identify recurrence patterns and reduce incident frequency. Maintained 95%+ SLA compliance and reduced MTTR for common incident types by ~25% through runbooks and automation with Bash/Python.

Incident Response Root Cause Analysis SLA Grafana Prometheus BASH Python

DevOps Engineer

Genpact

Dec 2023 - Jul 2024 (7 months)

Deployed, managed, and scaled microservices on Kubernetes (GKE) and built Docker container environments for consistent deployment across environments. Implemented a monitoring stack and engineered Kafka/Elastic clusters, contributing to 98% reduction in unplanned downtime and a 90% reduction in system downtime.

Kubernetes Docker Grafana New Relic Monitoring Kafka Elasticsearch PostgreSQL Cassandra Redis MongoDB Root Cause Analysis

DevOps Associate

EXL Services Pvt. Ltd.

Aug 2021 - Jun 2023 (1 year 10 months)

Deployed and managed web applications on AWS and Digital Ocean, configuring LAMP stack environments and standardizing deployments with Docker and structured release processes. Migrated production workloads from Digital Ocean to AWS (EC2, S3, RDS) using Terraform for infrastructure-as-code provisioning.

AWS LAMP Stack Docker Infrastructure as Code Terraform EC2 S3 RDS Grafana Containerization

Cloud Engineer

Concentrix

Aug 2020 - Jun 2021 (10 months)

Optimized AWS infrastructure using monitoring-driven resource right-sizing and improved container efficiency, achieving 20% cost reduction. Deployed monitoring solutions (Grafana, New Relic, Ops Manager) to minimize downtime through proactive alerting and supported cross-team collaboration with detailed documentation.

AWS Grafana New Relic Monitoring And Alerting Documentation