ashirwad sahany

As a Business Development Manager at SnelPay, I drive business development for high-risk merchants, focusing on gaming, betting, forex, and crypto. I manage the full sales lifecycle, negotiate partnerships, and ensure compliance across multiple jurisdictions, contributing to a monthly processing volume of $2.5M.

In my role as Business Development & Partner Manager, I specialized in B2B lead generation and marketing, building a strong pipeline through digital platforms. I identified sales opportunities, led calls with merchants and PSPs, and delivered tailored payment solutions for complex risk profiles.

As an Onboarding Manager, I managed the onboarding process for high-risk merchants, ensuring compliance and risk assessments were conducted. I collaborated with cross-functional teams to streamline processes and reduce turnaround time for merchant integration.

As a Customer Support Executive, I provided timely support to U.S. and Canadian shoppers through high-volume calls and chats. I resolved delivery issues and logged customer interactions to support quality assurance and process improvements.

In my role as a Technical Support Executive, I resolved customer issues related to website downtime and email services. I assisted in reselling add-on services and escalated complex issues for advanced resolution.

As a Business Analyst, I facilitated collaboration between Sales and R&D teams, analyzing marketing data to identify high-performing regions. I delivered actionable insights for strategic follow-up and revenue potential investigation.

Liaised with merchants, acquiring banks, payment facilitators, and PSPs to complete the merchant onboarding process. Managed end-to-end onboarding of high-risk merchants, including gaming, forex, and crypto sectors. Conducted thorough compliance checks and risk assessments to ensure regulatory adherence.

Provided timely, empathetic support via high-volume calls and chats from U.S. and Canadian shoppers. Resolved delivery issues by identifying root causes and applying policy-aligned solutions.

Resolved customer issues via phone, chat, and email, primarily related to website downtime and email service disruptions. Assisted in reselling add-on services, including cloud storage and virtual servers.

Facilitated collaboration between Sales and R&D teams during a 6-month training period. Analyzed marketing data to identify high-performing regions with revenue potential.