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Ashique Muhammed

@ashiquemuhammed

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Customer service professional focused on loyalty through fast problem-solving and support.

India

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What I'm looking for

I’m looking for a customer-focused role where I can resolve complex inquiries quickly, deliver personalized service, and drive loyalty—while using my technical support experience to help customers implement sustainable energy solutions.

I’m an enthusiastic customer service associate with 4+ years of experience resolving complex inquiries, building strong customer relationships, and increasing customer engagement. I take pride in delivering exceptional customer support, prompt resolutions, and personalized communication that strengthens brand loyalty.

Across roles—from SVR Group United to Qatar Airways and VersionX Innovations—I’ve handled high-volume inbound calls, addressed guest and customer complaints in a solution-oriented way, and maintained complaint logs with timely closure. I also provide technical support and strategic guidance for integrating solar technology and sustainable practices, tailoring solutions to optimize energy efficiency while helping reduce carbon footprints.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

VersionX Innovations

Nov 2023 - Present (2 years 7 months)

Provided expert customer guidance on integrating renewable energy technologies, delivering hands-on support for solar implementation and troubleshooting. Collaborated with clients on tailored sustainability strategies to improve energy efficiency and promptly resolve inquiries to enhance satisfaction.

Customer Support Renewable Energy Solar Technology Support Troubleshooting Client Relationship Management Sustainability Consulting Problem Solving Escalation Handling Customer Satisfaction

Customer Service Associate

Qatar Airways

Oct 2022 - Jan 2023 (3 months)

Maintained high service standards to deliver a seamless guest experience through accurate, personalized communication, follow-ups, and escalations. Resolved itinerary problems and handled complaints in a solution-oriented way while identifying recurring pain points to reduce future service failures.

Guest Service Escalation Management Compliance Service Recovery Relationship Building

Customer Service Representative

SVR Group United

Sep 2020 - Dec 2021 (1 year 3 months)

Handled 250+ inbound calls per week, addressing customer inquiries and resolving issues to ensure satisfaction. Managed guest complaints on the spot, maintained a complaint log, and ensured timely resolution and closure to support consistent service quality.

Inbound Calls Customer Service Complaint Resolution Guest Relations Communication Skills Time Management Interpersonal Skills