Asherah LumanogAL
Open to opportunities

Asherah Lumanog

@asherahlumanog

Customer service professional with a focus on client satisfaction.

Philippines
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

My name is Asherah Lumanog, and I am a dedicated customer service professional with experience in managing customer inquiries and providing effective solutions. I have honed my skills at Teleperformance, where I maintained high customer satisfaction by efficiently responding to emails and phone calls, and assisting with scheduling and follow-ups. My ability to work independently in a fast-paced environment has been a key asset in my role.

In addition to my customer service experience, I have also worked as a sales agent at Empire One, where I engaged in consultative sales discussions to understand customer needs and promote products. My education in Hospitality Management from the University of Negros Occidental - Recoletos has further equipped me with a comprehensive understanding of client relations and time management, essential for delivering exceptional service in any business setting.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Representative

Teleperformance

Jan 2024 - Present (1 year 6 months)

Managed customer inquiries and provided solutions promptly, maintaining high customer satisfaction. Assisted with the scheduling of meetings, appointments, and customer service follow-ups. Responded to emails and phone calls efficiently, ensuring timely responses to customer needs.

Education

Degrees, certifications, and relevant coursework

University of Negros Occidental - Recoletos logoUR

University of Negros Occidental - Recoletos

Bachelor of Science, Hospitality Management

Gained a comprehensive understanding of hospitality management, focusing on day-to-day operations and client relations. Developed skills in administration and time management within the hospitality sector.

CR

Colegio de. Sto. Thomas - Recoletos

Program, Accountancy, Business and Management

Acquired foundational skills in business management operations, including human resources and office management. Focused on corporate operations and overall business administration.

Tech stack

Software and tools used professionally

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Asherah Lumanog - Customer Service Representative - Teleperformance | Himalayas