ALAsherah Lumanog
@asherahlumanog
Customer service professional with a focus on client satisfaction.
PhilippinesWhat I'm looking for
My name is Asherah Lumanog, and I am a dedicated customer service professional with experience in managing customer inquiries and providing effective solutions. I have honed my skills at Teleperformance, where I maintained high customer satisfaction by efficiently responding to emails and phone calls, and assisting with scheduling and follow-ups. My ability to work independently in a fast-paced environment has been a key asset in my role.
In addition to my customer service experience, I have also worked as a sales agent at Empire One, where I engaged in consultative sales discussions to understand customer needs and promote products. My education in Hospitality Management from the University of Negros Occidental - Recoletos has further equipped me with a comprehensive understanding of client relations and time management, essential for delivering exceptional service in any business setting.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Jan 2024 - Present (1 year 6 months)
Managed customer inquiries and provided solutions promptly, maintaining high customer satisfaction. Assisted with the scheduling of meetings, appointments, and customer service follow-ups. Responded to emails and phone calls efficiently, ensuring timely responses to customer needs.
Sales Agent
Empire One
Jan 2024 - Present (1 year 6 months)
Conducted inbound calls to potential customers and engaged in consultative sales discussions to understand their needs and promote products or services. Maintained positive customer relationships and promptly addressed concerns to ensure customer satisfaction and repeat business.
Education
Degrees, certifications, and relevant coursework
URUniversity of Negros Occidental - Recoletos
Bachelor of Science, Hospitality Management
Gained a comprehensive understanding of hospitality management, focusing on day-to-day operations and client relations. Developed skills in administration and time management within the hospitality sector.
Colegio de. Sto. Thomas - Recoletos
Program, Accountancy, Business and Management
Acquired foundational skills in business management operations, including human resources and office management. Focused on corporate operations and overall business administration.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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