Open to opportunities

Asheonie Prejean

@asheonieprejean

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Customer-focused front desk professional pursuing medical office & billing specialization.

United States

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What I'm looking for

I’m looking for a remote or in-office position where I can use my customer service experience and administrative skills to deliver exceptional service, and grow my career in healthcare administration and medical billing.

I’m a dedicated, customer-focused professional with over two years of experience in customer service, hospitality, cash handling, and front desk operations. I’m known for managing multiple tasks at once, staying professional in fast-paced environments, and resolving concerns quickly while maintaining a positive experience.

In my current role as a Front Desk Agent, I welcome guests, manage check-ins and check-outs, handle reservations and room assignments, and answer multi-line phone systems. I also process cash and credit card payments with accurate financial records, coordinate with housekeeping and maintenance, and maintain confidentiality for guest information and company records.

I’m currently pursuing a Medical Office & Billing Specialist diploma through Ultimate Medical Academy, with a strong interest in healthcare administration and medical billing. I bring hands-on administrative readiness—email communication, data entry, reservation/calendar scheduling, and HIPAA compliance & patient privacy—plus certifications and a solid track record of reliable, team-oriented service.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent

Current

Hampton Inn

Mar 2025 - Present (1 year 4 months)

Managed guest check-ins/check-outs, reservations, and room assignments while answering multi-line phones and assisting guests with questions and concerns. Processed cash and credit card payments, coordinated with housekeeping/maintenance, and maintained confidentiality of guest information.

Customer Service Guest Relations Conflict Resolution Phone Support Professional communication Active Listening Front Desk Operations Cash Handling POS systems Payment Processing Reservation Management Multitasking Problem Solving Organization Time Management Attention To Detail Confidentiality Data Entry

Cashier

Whataburger

Nov 2024 - May 2025 (6 months)

Provided customer service in a high-volume environment by taking orders and processing cash and electronic payments. Maintained food safety and sanitation standards and supported day-to-day operations through cleaning and stocking.

Customer Service Customer Support Phone Support Professional communication Cash Handling Payment Processing POS systems Food Safety Organization Time Management Attention To Detail Multitasking

Cashier

McDonald's

Feb 2023 - Oct 2024 (1 year 8 months)

Provided customer service by taking orders, answering questions, and handling cash, debit, and credit transactions. Maintained a clean workstation and assisted teammates during peak hours to help keep service efficient.

Customer Service Customer Support Professional communication Cash Handling Payment Processing POS systems Organization Reliability Multitasking Attention To Detail

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy

Medical Office & Billing Specialist Diploma, Medical Office & Billing

Activities and societies: Relevant coursework: Healthcare Communication, Medical Billing, Medical Office Procedures, Medical Terminology, Insurance & Claims Processing.

Pursuing a Medical Office & Billing Specialist diploma, with relevant coursework in medical billing, medical office procedures, and insurance/claims processing. Expected graduation is December 2027.