Open to opportunities

Asavela Amandla Madikana-Mbenge

@asavelaamandlamadikanambe

Message

I am an IT Support specialit based in South African with over 5years experience

South Africa

Message

I am an experienced IT professional with years of expertise in IT support and administration, specifically in Active Directory, Microsoft 365, IT administration, and IT ticketing management. Additionally, I have experience in e-commerce platform management, product sourcing, and creating appealing listings that attract customers. I am also skilled in customer support and user testing, which enables me to enhance user experiences and improve products. Furthermore, I am available for both short-term and long-term projects.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Officer

Current

EVEREADY

Oct 2019 - Present (5 years 8 months)

I started working at Eveready as an IT Helpdesk Officer, responsible for being the first point of contact for needing support. However, my role has since expanded to include proactively managing and optimizing network performance using Cisco Meraki tools.This ensures seamless connectivity and security for the organization.Streamline user access,troubleshoot issues, and enhance security. internally

Azure AD Office 365 Dynamics 365 Exchange Cisco Meraki Mimecast IT Support Communication Technical Support Operations

IT Administrator

Durr

Oct 2017 - Sep 2019 (1 year 11 months)

As an IT support professional, I maintain and administer various systems, including the telephone system and Help desk system. I provide technical support for PCs and address printer issues. I also handle desktop support and remote assistance to increase efficiency. Additionally, I manage procurement of IT inventory and enforce system access control measures to ensure security.