I am an experienced IT professional with years of expertise in IT support and administration, specifically in Active Directory, Microsoft 365, IT administration, and IT ticketing management. Additionally, I have experience in e-commerce platform management, product sourcing, and creating appealing listings that attract customers. I am also skilled in customer support and user testing, which enables me to enhance user experiences and improve products. Furthermore, I am available for both short-term and long-term projects.
Asavela Amandla Madikana-Mbenge
@asavelaamandlamadikanambe
I am an IT Support specialit based in South African with over 5years experience
South AfricaExperience
I started working at Eveready as an IT Helpdesk Officer, responsible for being the first point of contact for needing support. However, my role has since expanded to include proactively managing and optimizing network performance using Cisco Meraki tools.This ensures seamless connectivity and security for the organization.Streamline user access,troubleshoot issues, and enhance security. internally
As an IT support professional, I maintain and administer various systems, including the telephone system and Help desk system. I provide technical support for PCs and address printer issues. I also handle desktop support and remote assistance to increase efficiency. Additionally, I manage procurement of IT inventory and enforce system access control measures to ensure security.
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