Open to opportunities

Lesedi Grace Shokane

@lesedigraceshokane

Message

Motivated IT Support Specialist with expertise in technical troubleshooting and customer service.

South Africa

Message

What I'm looking for

Seeking a challenging role in IT support that offers opportunities for professional growth, certifications, and progression into 2nd line support. I am passionate about resolving technical issues and providing excellent customer service in a dynamic environment.

I am a dedicated IT Support Specialist with over four years of experience in technical support and customer service. My expertise lies in resolving technical issues efficiently and providing exceptional customer support in fast-paced environments. I am passionate about advancing my career in IT, with a strong interest in obtaining professional certifications and progressing into 2nd line support roles.

Throughout my career, I have honed my skills in troubleshooting, remote support, and network management. My experience includes managing client interactions, resolving system-related issues, and implementing process improvements that enhance customer satisfaction and operational efficiency. I am committed to continuous learning and professional growth, ensuring I stay updated with the latest IT solutions and technologies.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Manager

Current

ASAP Tickets

Apr 2023 - Present (2 years 2 months)

Managed client interactions and resolved system-related issues while customizing travel itineraries. Achieved a 92% resolution rate and increased repeat business by 30%. Implemented a customer loyalty program and improved sales revenue by 15% through effective upselling.

CMS Customer Service Problem Solving Sales Strategy Communication Ticketing Systems Negotiation Time Management CRM Systems

Current

Sales Consultant & Recruiter

Current

Pres Les Ltd

Jan 2019 - Present (6 years 5 months)

Delivered sales presentations and achieved direct sales to over 10 customers weekly. Maintained high customer satisfaction through proactive service and issue resolution while also recruiting candidates and building strong customer relationships.