Lesedi Grace Shokane

I am a dedicated IT Support Specialist with over four years of experience in technical support and customer service. My expertise lies in resolving technical issues efficiently and providing exceptional customer support in fast-paced environments. I am passionate about advancing my career in IT, with a strong interest in obtaining professional certifications and progressing into 2nd line support roles.

Throughout my career, I have honed my skills in troubleshooting, remote support, and network management. My experience includes managing client interactions, resolving system-related issues, and implementing process improvements that enhance customer satisfaction and operational efficiency. I am committed to continuous learning and professional growth, ensuring I stay updated with the latest IT solutions and technologies.