Lesedi Grace Shokane
@lesedigraceshokane
Motivated IT Support Specialist with expertise in technical troubleshooting and customer service.
What I'm looking for
I am a dedicated IT Support Specialist with over four years of experience in technical support and customer service. My expertise lies in resolving technical issues efficiently and providing exceptional customer support in fast-paced environments. I am passionate about advancing my career in IT, with a strong interest in obtaining professional certifications and progressing into 2nd line support roles.
Throughout my career, I have honed my skills in troubleshooting, remote support, and network management. My experience includes managing client interactions, resolving system-related issues, and implementing process improvements that enhance customer satisfaction and operational efficiency. I am committed to continuous learning and professional growth, ensuring I stay updated with the latest IT solutions and technologies.
Experience
Work history, roles, and key accomplishments
Independent Travel Manager
ASAP Tickets
Apr 2023 - Present (2 years 2 months)
Managed client interactions and resolved system-related issues while customizing travel itineraries. Achieved a 92% resolution rate and increased repeat business by 30%. Implemented a customer loyalty program and improved sales revenue by 15% through effective upselling.
Sales Consultant & Recruiter
Pres Les Ltd
Jan 2019 - Present (6 years 5 months)
Delivered sales presentations and achieved direct sales to over 10 customers weekly. Maintained high customer satisfaction through proactive service and issue resolution while also recruiting candidates and building strong customer relationships.
Education
Degrees, certifications, and relevant coursework
Lesedi Grace hasn't added their education
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Availability
Location
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