Asad Yasin
@asadyasin1
Customer service representative with 2+ years in US/UK call centers. Chat support representative for 9 months
What I'm looking for
I’m a dedicated, results-driven customer service representative with 2+ years of experience in call center operations across US and UK markets. I handle high-volume inbound and outbound calls, resolve customer queries efficiently, and focus on delivering exceptional, customer-first service.
In my role, I supported customers with account queries, billing issues, and plan upgrades for US Mobility and UK Mobility campaigns. I consistently maintained high call quality and customer satisfaction scores, even while multi-tasking and managing pressure from fast call volume.
I also bring chat support experience from providing real-time written customer assistance for 3 months. I resolved complaints, answered product/service inquiries, escalated complex issues appropriately, and kept accurate records—then followed up to ensure resolution.
Experience
Work history, roles, and key accomplishments
Chat Support Agent
Customer Support
Provided real-time live chat support, resolving customer complaints and service inquiries while escalating complex issues as needed. Maintained accurate interaction records and followed up to ensure timely resolution.
Customer Service Representative
Call Center
Handled high-volume inbound and outbound calls for US Mobility, UK Mobility, and US Billing campaigns, resolving account and billing issues and supporting plan upgrades. Maintained consistent call quality and customer satisfaction across assigned telecom campaigns.
Call Center Agent
Call Center
Handled high-volume inbound and outbound calls for US Mobility, UK Mobility, and US Billing campaigns. Resolved account queries, billing issues, and plan upgrades while maintaining strong customer satisfaction and call quality.
Education
Degrees, certifications, and relevant coursework
Intermediate in Computer Science (ICS)
Higher Secondary Certificate (Intermediate), Computer Science
Completed Intermediate in Computer Science (ICS) under the Higher Secondary Certificate, Science group in Pakistan.
Higher Secondary (ICS)
Higher Secondary Certificate (Intermediate), Computer Science
Completed Intermediate in Computer Science (ICS) under the Science group at the higher secondary level in Pakistan.
Availability
Location
Authorized to work in
Salary expectations
Job categories
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