Open to opportunities

Asad Yasin

@asadyasin1

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Customer service representative with 2+ years in US/UK call centers. Chat support representative for 9 months

Pakistan

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What I'm looking for

I’m looking for a growth-oriented organization where I can handle customer inquiries across calls and live chat, solve billing/account issues efficiently, and improve customer satisfaction through high-quality, customer-first service.

I’m a dedicated, results-driven customer service representative with 2+ years of experience in call center operations across US and UK markets. I handle high-volume inbound and outbound calls, resolve customer queries efficiently, and focus on delivering exceptional, customer-first service.

In my role, I supported customers with account queries, billing issues, and plan upgrades for US Mobility and UK Mobility campaigns. I consistently maintained high call quality and customer satisfaction scores, even while multi-tasking and managing pressure from fast call volume.

I also bring chat support experience from providing real-time written customer assistance for 3 months. I resolved complaints, answered product/service inquiries, escalated complex issues appropriately, and kept accurate records—then followed up to ensure resolution.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Customer Support

Provided real-time live chat support, resolving customer complaints and service inquiries while escalating complex issues as needed. Maintained accurate interaction records and followed up to ensure timely resolution.

Live Chat Support Complaint Resolution Customer Service Customer Escalation Record keeping Timely Follow Ups Active Listening Professional communication Time Management

Customer Service Representative

Call Center

Handled high-volume inbound and outbound calls for US Mobility, UK Mobility, and US Billing campaigns, resolving account and billing issues and supporting plan upgrades. Maintained consistent call quality and customer satisfaction across assigned telecom campaigns.

Outbound Calling Customer Service Account Management Billing Support Complaint Resolution Time Management Active Listening Multitasking Customer Satisfaction

Call Center Agent

Call Center

Handled high-volume inbound and outbound calls for US Mobility, UK Mobility, and US Billing campaigns. Resolved account queries, billing issues, and plan upgrades while maintaining strong customer satisfaction and call quality.

Outbound Calling US & UK Market Support Complaint Resolution Customer Service Excellence Active Listening Time Management