MD Rabiul Hasan
@mdrabiulhasan
Customer service professional delivering high-quality international BPO support and KPI excellence.
BangladeshWhat I'm looking for
I am a customer service professional with over 2 years' experience in international BPO operations, specializing in high-volume inbound and outbound support, CRM documentation, and first-call resolution. I consistently achieved 95%+ QA scores and exceeded KPIs while collaborating with cross-functional teams to improve vendor management processes.
I hold ACCA Skill Level certification and O-Level qualifications, and I bring strong verbal communication, conflict de-escalation, strategic problem solving, and time-management skills. I maintain a fully equipped remote work setup to ensure reliable, professional service for global clients.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Digifea
Jan 2023 - Present (3 years 5 months)
Managed inbound and outbound international BPO calls, achieving 95%+ QA scores and improving First-Call Resolution rates while documenting interactions accurately in CRM systems.
Education
Degrees, certifications, and relevant coursework
Limerick College of Business Studies (Dhanmondi 27)
ACCA Skill Level, Accounting / Finance
Completed ACCA Skill Level studies at Limerick College of Business Studies, finishing the Skill Level in 2020.
Mastermind English Medium School
O Level (Edexcel), General Secondary Education
Grade: B
Completed O-Level (Edexcel) secondary education with a B grade in 2016.
Availability
Location
BangladeshAuthorized to work in
United StatesSalary expectations
Job categories
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