At MultiInsight, I own a portfolio of ecommerce accounts, aligning client goals with Shopify, CRO, SEO, email, and website initiatives. I’ve managed 100+ client engagements, maintained 95%+ client satisfaction, and converted approximately 40% of clients into long-term partnerships.
I lead onboarding, business reviews, roadmap planning, and renewal discussions, while monitoring account health and addressing issues early. I also coordinate delivery teams and translate technical updates into clear business recommendations.
Before MultiInsight, I worked directly with ecommerce clients as a Senior Shopify Developer at Lukuku, advising on UX, CRO, and website performance. At Authornate Pvt Ltd, I built responsive client-facing web experiences as a Frontend Developer.
