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Arvind Kumaraguru

@arvindkumaraguru

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Data-driven marketing leader and customer support specialist.

Malaysia

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What I'm looking for

I seek a growth-oriented marketing or customer-experience role where I can apply data-driven acquisition, cross-functional leadership, and customer support expertise to drive measurable traffic, adoption, and retention.

I am a data-driven marketing leader and experienced customer support specialist with a strong foundation in operations research and supply chain analysis. I have driven measurable growth—such as increasing website traffic by over 300% through SEO, content strategy, and targeted ad campaigns—while managing paid media, email automation, and creative production using tools like Canva, CapCut, and AI platforms.

I combine technical proficiency (Google Analytics GA4, Ahrefs, Google Ads, Facebook Ads Manager, Zendesk, Salesforce) with operational rigor developed at Intel and Motorola and leadership experience from long-term volunteer team-lead roles. I deliver clear reporting, cross-functional collaboration, and customer-focused solutions that improve acquisition, retention, and product adoption.

Experience

Work history, roles, and key accomplishments

Current

Head of Marketing

Current

OneCart

Nov 2024 - Present (11 months)

Led marketing initiatives that increased website traffic over 300% through SEO, content strategy, targeted ads, and email sequences to drive feature adoption and upsells.

SEO Content Strategy Google Ads Facebook Ads Email Marketing Ahrefs Canva Analytics CRO

Current

Congregation Overseer

Current

Jehovah’s Witnesses

Feb 2022 - Present (3 years 8 months)

Led congregation activities, delivered speeches to 300+ members, coordinated cross-department efforts, and managed parking for events with 3,000+ attendees.

Public Speaking Leadership Event Coordination Training Community Outreach Volunteer Management

Auditor - High-End Retail

CXG

Aug 2024 - Oct 2024 (2 months)

Conducted thorough audits of luxury retail stores (Rolex, Tudor), ensuring service standard compliance and producing reports that informed quality improvements.

Quality Assurance Reporting Service standards

Customer Service Specialist

Keywords Studios

Oct 2016 - Sep 2024 (7 years 11 months)

Resolved complex customer issues and collaborated with product and engineering teams while managing global inquiries at high throughput (up to 22 tickets/hour).

Customer Support Technical Troubleshooting Zendesk Email Support Cross Functional Collaboration SLA Management

Assistant Congregation Overseer

Jehovah’s Witnesses

Jan 2016 - Jan 2022 (6 years)

Assisted in leading congregation activities, authored outreach reports, and delivered motivational presentations to enhance community engagement.

Report Writing Community Engagement Presentation Planning

Supply Chain Analyst

Intel

Mar 2015 - Apr 2016 (1 year 1 month)

Improved forecasting accuracy by 10% through data-driven analysis and produced leadership reports to inform supply chain decisions.

Forecasting Data Analysis Reporting Excel Supply Chain Management KPI Tracking

Teacher

Jehovah’s Witnesses

Jan 2006 - Dec 2015 (9 years 11 months)

Conducted door-to-door outreach and educational teaching, using storytelling to support community education and emotional support.

Teaching Outreach Storytelling Community Education Communication

Intern

Motorola

Jul 2013 - Aug 2013 (1 month)

Implemented Six Sigma processes during a production internship, reducing cycle time and production defects to enhance operational performance.

Six Sigma Process Improvement Documentation Manufacturing Support

Education

Degrees, certifications, and relevant coursework

University of Science, Malaysia

Bachelor’s Degree, Applied Mathematics (Operations Research)

2011 - 2014

Grade: 3.74 /4.00

Activities and societies: Vice President of Mathematics Quiz; Dean’s List for five semesters; Thesis: A Multiobjective Programming Approach to Determine the Livability of the Countries

Bachelor’s Degree in Applied Mathematics (Operations Research) completed with a 3.74/4.00 GPA; thesis on multiobjective programming to determine country livability and recognized on the Dean’s List for five semesters.