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Roza ZatikyanRZ
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Roza Zatikyan

@rozazatikyan

Office administrator at Goethe Institut e.V, coordinating examinations, language-school visits, and Armenian-German translations.

Armenia
Message

At Goethe Institut e.V, I worked as an office administrator, coordinating meetings and examinations and supporting visits to the SLZ Language School. I also handled document management, library administration, and reception support.

I translated and interpreted between Armenian and German, including translating organizational documents. I communicated in Armenian, German, English, and Russian.

At Cool Language School, I taught sign language and prepared lessons and learning materials. Earlier, I worked in customer service, social media marketing, event reporting, and news writing.

Experience

Work history, roles, and key accomplishments

Goethe Institut e.V logoGE

Office administrator

Goethe Institut e.V

Nov 2024 - Oct 2025 (11 months)

Provided administrative support, including time management, multilingual communication, translation, handling phone calls, coordinating team members, email marketing, and organizing documents for official meetings.

DC

Guest relations manager

DCS Communication center

Mar 2020 - Nov 2022 (2 years 8 months)

Managed guest relations and customer management, and served as a quality coach.

CS

Customer experience manager

CMX Solutions

Nov 2018 - Jan 2020 (1 year 2 months)

Managed customer service and led a team as a customer service representative lead.

VP

Events assistant

VIJ Dusseldorf /AU Pair Program

Feb 2015 - May 2016 (1 year 3 months)

Assisted with events in a cultural exchange program.

AT

Event reporter

Armenian Public TV

May 2014 - Jan 2015 (8 months)

Reported on events for Armenian Public TV.

AD

News writer

AZG Daily

Jan 2013 - Jun 2014 (1 year 5 months)

Wrote news articles for a daily publication.

MA

Senior Customer Service Representative

Majorel Kutaisi (Amazon)

Provided customer service for an e-commerce platform.

Education

Degrees, certifications, and relevant coursework

HS

Hochschule Bonn Rhein Sieg

Intensive Course (C2), German Language

2015 - 2017

Completed an intensive German language course (C2) at Hochschule Bonn Rhein Sieg, achieving EQF level 4.

GU

Gladzor University

EQF level 6, Journalism

2009 - 2014

Studied Journalism at Gladzor University, achieving EQF level 6.

ER

ERIICTA

EQF level 4, Tourism and Modern Technologies

2008 - 2009

Completed a program in Tourism and Modern Technologies at ERIICTA, achieving EQF level 4.

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