At Meritto (NoPaperForms), I serve as the post-onboarding point of contact for 25 mid-market accounts, sustaining 92% retention (GRR) through success planning and ongoing customer engagement.
I use account-health and usage signals to identify renewal risk and inform contract-growth conversations. By partnering with Sales and Product, I contributed to a 15% increase in account revenue (NRR) and helped grow portfolio collections 77% year over year.
At Byju's, I built a scalable training model that reduced training costs by 80% while upskilling more than 10,000 sales associates. I also designed and piloted the PAN-India R3 onboarding program and supported new-hire onboarding that lifted ARPU from ₹48K to ₹82K.
Earlier at Byju's, I progressed from intern to Team Lead and led a team of eight, generating ₹1.10 Cr in retained revenue through relationship-building and upselling. I bring experience across customer success, account growth, onboarding, and retention.
