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Arun Kumar

@arunkumar54

Client Coordinator and Business Development Manager at Fortune Accounting Solutions, supporting accounting clients and growing sales through demos and client retention.

India

Message

At Fortune Accounting Solutions, I coordinate telemarketing and support existing clients with accounting solutions for IT staffing companies in the USA and Canada. I arrange online demonstrations, help close sales, and work to retain clients.

I also handle sales and service operations, email and chat metrics, and accounts receivable for clients and the company. I reconcile major customer accounts and maintain payment records.

At Abhi Lifestyle Private Ltd, I managed sales and customer service teams and developed the end-to-end e-commerce sales flow. I introduced a Brand Ambassador Program that acquired more than 50 customers within one month and increased company sales by up to 400%.

Earlier, at EP SOFTWARE TECHNOLOGIES PVT. LTD., I coordinated client development and team operations, including accounts receivable and bookkeeping support. I progressed through several roles there and received awards for quality, customer satisfaction, attendance, and team support.

Experience

Work history, roles, and key accomplishments

Current

Client Coordinator cum Business Development Manager

Current

Fortune Accounting Solutions

Mar 2018 - Present (8 years 7 months)

Identified potential clients, coordinated telemarketing team, arranged online demos, and closed sales deals. Managed sales and service teams, handled AR collections, and maintained client relationships.

SAP Quickbooks Telemarketing Sales AR Collections Customer Relationship Management Team Leadership Bookkeeping

Appointment Setter & Virtual Assistant

Made In India Media

Jan 2017 - Dec 2017 (11 months)

Made cold calls to potential B2B clients to schedule appointments for the sales team. Managed follow-up calls, built rapport with prospects, and coordinated with internal teams.

Cold Calling Appointment Setting B2B Sales Follow up Client Communication

Customer Relationship Manager

Abhi Lifestyle Private Ltd

Oct 2015 - Oct 2016 (1 year)

Handled inbound and outbound sales teams, managed call center activities, and monitored sales and service metrics. Developed e-commerce sales flow and introduced a Brand Ambassador Program that increased sales by 400%.

Sales Management Call Center Management Ecommerce Amazon Flipkart Snapdeal eBay Paytm HomeShop18 Customer Retention Team Mentoring

Senior Customercare Associate

SCOPE INTERNATIONAL PVT. LTD.

Dec 2013 - Sep 2015 (1 year 9 months)

Handled inbound calls and provided resolutions across banking products. Achieved monthly sales and service targets and maintained customer databases for follow-up.

Inbound Calls Banking Products Customer Service Sales Database Management

Client Coordinator cum Team Lead

EP SOFTWARE TECHNOLOGIES PVT. LTD.

Sep 2008 - Dec 2013 (5 years 3 months)

Identified potential clients, coordinated telemarketing team, and guided team on escalations and sales pitches. Managed sales and service teams, handled AR collections, and maintained client relationships.

Telemarketing Sales AR Collections Team Leadership Customer Relationship Management Bookkeeping

Sr. Customer Support Representative

AGOGZEN INFOTECH PVT. LTD.

Apr 2007 - Aug 2008 (1 year 4 months)

Made cold calls to find potential customers, achieved monthly targets, and handled inbound calls and customer queries. Maintained customer database and escalated issues to different departments.

Cold Calling Customer Service Inbound Calls Database Management Escalation Handling