Remote-first Customer Success professional. Passionate about crafting delightful customer experiences & building long-term loyalty. Seeking opportunity to leverage my skills & knowledge for the betterment of the organization.
ATLooking for a job
Arul Trailokya
@arultrailokya
Certified Scrum Master working as Resolution Specialist.
IndiaWhat I'm looking for
Customer Service Expert | 14+ Years' Experience
I bring a wealth of experience (14+ years) in customer service, account management, and escalation resolution to the table. I'm adept at handling client needs in the tech support, EMR/EHR, and B2B/B2C sectors (US & Canada). Exceeding client expectations is my passion!
Experience
Work history, roles, and key accomplishments
NIResolution Specialist
Managed post-purchase inquiries via calls, emails, chat, and SMS, assisting customers with order status, delivery issues, shipments, damages, and warranty requests. Processed replacement orders and credits efficiently, prioritizing customer satisfaction and timely resolution.
FP
Owner, Founder, UAV Trainer, Aerial Cinematographer
Flycam Pictures
Managed all aspects of the business, including operations, sales, marketing, and training. Operated drones for aerial cinematography, security and surveillance, mapping, and inspection projects. Provided training to individuals and organizations on drone piloting, maintenance, safety, and applications.
CL
NOC Level 2 Tech
Continuum Managed Solutions Pvt Ltd
Provided technical support for backup devices and protected servers for managed service providers (MSPs). Achieved a 98% SLA adherence rate by resolving issues promptly and efficiently.
EL
Strategic Account Manager
eClinicalworks India Pvt Ltd
Built strong and positive relationships with stakeholders at various levels. Managed a team of 5-10 Software support technicians. Coordinated the involvement of company personnel to resolve technical problems and meet account performance objectives.
SL
Technical Support Professional
Sitel India Pvt Ltd
Provided software technical support for Windows Based Dell PC and Notebooks over telephone to USA & Canada based home users’ customers. Dealt with Virus/Malware Removal, LAN & WiFi Connections, Email Clients, OS maintenance, and more.
FS
Customer Service Associate
Firstsource Solutions
Provided technical support to configure, set – up and troubleshooting broadband service for household and small shops over the telephone to UK based customers. Configured Wireless Routers for WiFi Connectivity and WPS.
Education
Degrees, certifications, and relevant coursework
Arul hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
23k-100k USD
Job categories
OperationsCustomer CareCustomer SuccessCustomer SupportCustomer OperationsCustomer Success DeveloperOperationsAccount ManagerStrategic Account ManagerCustomer ServiceCustomer Service AgentCustomer Success AgentCustomer Care ExecutiveCustomer Service ManagerCustomer Success AnalystCustomer Support SpecialistCustomer Success SpecialistCustomer Experience SpecialistCustomer Relationship ExecutiveCustomer Service RepresentativeCustomer Success RepresentativeCustomer Experience RepresentativeEnterprise Customer Success Manager
Skills
SalesforceSAPProject ManagementCommunication SkillsCustomer ServiceCRMAccount ManagementProblem SolvingCustomer SupportWindowsTechnical SupportAccount ManagerProcess ImprovementOperationsPresentation SkillsCustomer ExperienceCustomer Relationship ManagementOrganizational SkillsTraining DevelopmentMicrosoft OfficeMicrosoft WindowsCommunicationcustomer relationship buildingEscalation ManagementComplaint ResolutionDe escalation
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