Open to opportunities

Artwell Masarirevu

@artwellmasarirevu

Message

Virtual assistant and customer-support pro driving engagement and operational efficiency.

India

Message

What I'm looking for

I seek a collaborative role where I can manage communications, optimize marketing campaigns, and streamline admin processes while growing responsibilities and impact.

I am a dedicated Virtual Assistant and customer support professional focused on delivering seamless support that drives satisfaction and loyalty.

I have led email marketing, social media management, and content creation efforts that produced measurable gains — including a 25% lift in email open rates, 40% audience growth, and a 25% increase in leads.

My background includes handling high-volume customer interactions, maintaining accurate records, and implementing service improvements that reduced cancellations by 15% while sustaining a 96% customer satisfaction rating.

I bring practical experience with CRMs and collaboration tools, HR and administrative support, and a commitment to clear communication, attention to detail, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Email Marketer & Social Media Manager

Current

20Four7VA

Jun 2024 - Present (1 year 6 months)

Developed segmented email campaigns and A/B tests that increased open rates by 25% and conversions by 15%; managed social media and content that grew audience 40% and boosted engagement 30%.

Email Marketing A B Testing Social Media Management Content Creation SEO Analytics Mailchimp Later Campaign Optimization

Customer Service Representative

Cast Creatives

Apr 2021 - Mar 2024 (2 years 11 months)

Managed 150+ daily customer interactions across calls, email, and chat, maintaining a 96% customer satisfaction rating and implementing service improvements that reduced cancellations by 15%.

Customer Support Email Support Live Chat MS Office Data Entry Reporting Zendesk Customer Satisfaction

HR Assistant & Research Admin

J&S Logistics

Feb 2021 - Aug 2021 (6 months)

Supported HR processes by screening resumes, scheduling interviews, maintaining employee records, and conducting research to inform HR policies and engagement initiatives.

Recruitment support HR & Administration Research Records Management Scheduling Data Privacy MS Office

Marketing & Product Manager

Interior Variations & Trading

Jan 2018 - Dec 2020 (2 years 11 months)

Conducted market research and sales analysis to optimize marketing strategies, build brand recognition, and generate high-quality leads for computer consumables and furniture lines.