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DU@deustylioneluser
Support IT expert in system administration and cybersecurity.
FranceAs a dedicated IT Support professional, I specialize in system administration, network management, and cybersecurity. My journey in technology has been driven by a passion for solving technical problems and optimizing performance. I am eager to leverage my skills to enhance security and provide effective IT support.
Throughout my career, I have successfully implemented and managed various IT solutions, including Zoho Desk for ticket management and Rainbow Selfcare for technical support. My experience also includes working with cloud computing platforms like AWS and Azure, as well as utilizing tools such as PRTG for network monitoring. I thrive in environments that challenge my abilities and allow me to contribute to team success.
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Work history, roles, and key accomplishments
DIDis-Connect
Sep 2023 - Present (2 years 2 months)
Responsible for implementing and administering Zoho Desk for ticket management and workflows. Provided technical support for Rainbow Selfcare and managed MDM server updates and logs. Handled IT logistics including equipment shipping and recovery.
Astek
Oct 2023 - Jan 2024 (3 months)
Managed IT service tickets using Zoho Desk and participated in technical training sessions. Focused on network security with tools like Kali Linux and enhanced skills in embedded development.
Hmarket
May 2021 - Nov 2022 (1 year 6 months)
Oversaw network monitoring and user configuration under Azure AD. Managed VMware ESXi installations and provided technical support and documentation.
LIDL-CSO
Sep 2019 - Oct 2019 (1 month)
Handled IT requests for hardware and managed the migration of Windows 8 to Windows 10. Conducted network cabling and user support.
ITIC - Paris
Mar 2019 - May 2019 (2 months)
Provided technical assistance to users and maintained PC systems. Managed and maintained the testing laboratory.
Degrees, certifications, and relevant coursework
Formation, Développement
2023 - 2023
Formation Software Developer C++ avec Administration Linux & gestion d'infrastructures AWS (EC2) et Introduction à Ansible.
Master, Cybersécurité
2020 - 2022
Master Expert IT - Cybersécurité.
Bachelor, Informatique
2019 - 2020
Bachelor Informatique Réseaux et Sécurité.
Technicien de maintenance, Informatique
2018 - 2019
Diplôme de Technicien de maintenance Micro-informatique et réseaux.
Software and tools used professionally
FranceYou can contact Deusty Lionel and 90k+ other talented remote workers on Himalayas.
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