Open to opportunities

Arthur Fraga

@arthurfragacs

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Customer Success Analyst specializing in SaaS and ERP solutions.

Brazil

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What I'm looking for

I seek a role that allows me to leverage my expertise in SaaS and ERP, focusing on client success and process optimization in a collaborative environment.

I am a dedicated Customer Success and Post-Sales Analyst with a strong focus on SaaS and ERP solutions. My mission is to help businesses grow and optimize their operations through technology and process improvements. Throughout my career, I have successfully driven over USD 600K in Annual Recurring Revenue (ARR) growth and generated significant service sales, including cloud migrations and business process automation.

At CIGAM Software, I manage a diverse portfolio of clients, acting as a trusted advisor to connect their business needs with the right solutions. I conduct thorough assessments of client operations, identify opportunities for growth, and propose tailored process improvements. My commitment to building strong partnerships ensures that clients receive seamless service delivery and maximum value from their ERP systems.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Post-Sales Analyst

Current

CIGAM Software

Nov 2021 - Present (3 years 7 months)

Managed commercial requests from a portfolio of ERP and SaaS clients, offering solutions like cloud migration, licensing, customizations, process automation, and system optimization. Drove over USD 600K in Annual Recurring Revenue (ARR) growth and over USD 600K in service sales, delivering high-impact results for clients.

ERP SaaS Customer Success Post Sales Licensing Client Customization Process Automation Optimization

Education

Degrees, certifications, and relevant coursework

Uninter International University Center

Technical Degree, Commercial Management

Currently pursuing a Technical Degree in Commercial Management, focusing on business administration and strategic commercial practices. This program is designed to equip students with the skills needed to manage commercial operations effectively.