Open to opportunities

Arthur Fraga

@arthurfragacs

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Customer Success Analyst specializing in SaaS and ERP solutions.

Brazil

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What I'm looking for

I seek a role that allows me to leverage my expertise in SaaS and ERP, focusing on client success and process optimization in a collaborative environment.

I help businesses grow, automate processes, and get the most value from their ERP and SaaS journey.I’m a Customer Success and Post-Sales Analyst specialized in SaaS and ERP solutions. I work closely with clients to solve challenges, optimize operations, and drive growth through technology and process improvements.Throughout my career, I’ve been responsible for driving over USD 600K in Annual Recurring Revenue ARR growth and generating over USD 600K in service sales, including cloud migrations, licensing, customizations, and business process automation.I act as a trusted advisor, connecting business needs to the right solutions, helping clients scale, evolve, and succeed.

My focus is always on delivering real value, building strong partnerships, and making the ERP experience seamless, effective, and aligned with clients’ goals.

Let’s connect and chat!

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Post-Sales Analyst

Current

CIGAM Software

Oct 2020 - Present (5 years 3 months)

Managed commercial requests from a portfolio of ERP and SaaS clients, offering solutions like cloud migration, licensing, customizations, process automation, and system optimization. Drove over USD 680K in Annual Recurring Revenue (ARR) growth and over USD 800K in service sales, delivering high-impact results for clients.

ERP SaaS Customer Success Post Sales Licensing Client Customization Process Automation Optimization

Education

Degrees, certifications, and relevant coursework

Uninter International University Center

Technical Degree, Commercial Management

Currently pursuing a Technical Degree in Commercial Management, focusing on business administration and strategic commercial practices. This program is designed to equip students with the skills needed to manage commercial operations effectively.