Artemisa Llaja

I am a results-driven Sales and Customer Support Specialist with four years of experience across retail and financial services, currently based in Roskilde, Denmark. I bring practical, logical problem-solving and a calm, professional approach to high-pressure environments.

In retail roles at Foot Locker and Moncler I delivered excellent customer service, drove KPIs, increased units per transaction through cross-selling, and thrived in fast-paced settings. I focus on customer engagement, merchandising, and growing the customer base.

In banking customer support with Nexi Greece, I worked on lost and stolen card cases, fraud prevention, and client support for Alpha Bank and other banks, developing policies and reviewing communications to improve public relations and service quality.

I am eager to learn, enjoy overcoming challenges, and consistently demonstrate multitasking, resilience, and efficiency. I seek opportunities where I can combine customer-facing excellence with process improvement to drive results.