Open to opportunities

Mikkel Nielsen

@mikkelnielsen

Message

I resolve multilingual B2B and B2C customer issues across iGaming compliance, live operations, and sales.

Denmark

Message

What I'm looking for

I'm looking for a customer-facing B2B or B2C operations role where I can use Danish and English, resolve complex issues, support compliant customer journeys, and relocate immediately to Bonifacio Global City with visa sponsorship.

I've supported customer journeys at Videoslots, Callcenter Innomedia, and Evolution Gaming across iGaming compliance, B2B/B2C sales, and live casino operations in Malta and Thailand. I communicate with customers in Danish and English while handling escalations, orders, inquiries, sensitive account matters, and high-volume campaigns.

At Videoslots, I analyzed player behavior, transaction data, and risk indicators across AML, KYC, and responsible gaming touchpoints while maintaining regulatory standards and audit-ready case documentation. I use Salesforce, HubSpot, and CRM systems to keep customer data accurate, coordinate with Payments, Marketing, and Risk teams, and deliver clear service under pressure.

Experience

Work history, roles, and key accomplishments

B2B Customer Service & Sales Advisor

Callcenter Innomedia

Jan 2025 - Dec 2025 (11 months)

Handled inbound and outbound B2B and B2C customer interactions in Danish and English across European markets, managing orders, inquiries, and issue resolution. Utilized Salesforce and HubSpot for CRM pipeline management and consistently met campaign KPIs.