I've progressed from Sales Intern to General Manager at Al Itqan in Al Ain, leading day-to-day operations for an 18-person team while maintaining productivity and service standards.
I reduced customer complaints by 15%, cut operational turnaround time by two days, and helped reduce overhead costs by 10% through workflow improvements, budget management, P&L reporting, and supplier negotiations.
Previously, as Sales Manager, I led and mentored a team of eight, growing revenue by 12% over 18 months through stronger client engagement and structured follow-up. I also introduced CRM-based account tracking to improve client retention and standardized reporting to save each team member about three hours weekly.
I'm focused on practical decision-making, people management, continuous improvement, and using tools such as Claude, ChatGPT, and Gemini to improve reporting, documentation, and routine administrative workflows.
