Sana Azmi

I’m an E-commerce and Operations professional with 8+ years of experience spanning Amazon, technology operations, financial services, marketplace operations, catalog management, data quality, and process improvement.

I spent nearly six years at Amazon, progressing from L2 Catalog Associate to L3 Senior Catalog Associate and L4 E-Commerce & Catalog Operations SME. I supported MENA marketplaces across the UAE, KSA and Egypt, working with high-volume product catalogs, marketplace readiness, Buyability, selection, vendor workflows, inventory-related issues, operational KPIs and SLA-driven processes.

A key strength I bring is the ability to take complex, recurring operational problems, understand the underlying root cause, and turn them into simpler, scalable processes. I have delivered measurable improvements including ~$4M in cost/revenue impact, a 43% reduction in operational cycle time, 95%+ SLA adherence, improved selection coverage from 70% to 95%, significant reductions in recurring issues and manual effort, and productivity improvements of around 15%.

I enjoy working at the intersection of operations, data and technology. I’m comfortable analyzing large datasets, building and validating reports, defining KPIs, identifying process gaps, developing SOPs, coordinating across teams, and using automation to eliminate repetitive manual work. I have also worked with AI tools including Amazon’s internal Agentz and Cedric, as well as ChatGPT and Claude, and I’m particularly interested in how AI can make everyday business operations more efficient.

Before Amazon, I worked in technology and data operations at BlackRock and Capgemini, supporting financial-market applications, reference data, production operations, incident management, data quality and ITIL processes. This technical foundation helps me communicate effectively with both business and technology teams and adapt quickly to new systems and platforms.

I’m interested in remote-first opportunities where I can combine operational execution with problem-solving and continuous improvement. My strongest areas of interest are E-commerce Operations, Marketplace Operations, Catalog/Product Operations, Business Operations, Vendor Operations, Customer Success Operations, Process Improvement and AI-enabled Operations.

I enjoy roles where I can bring structure to ambiguity, work independently while collaborating closely with global teams, learn new tools quickly, and leave processes better, faster and more scalable than I found them. I’m based in Dubai, UAE, hold my own UAE residency visa, and am available to join immediately.