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@arnoldasliutkus
Customer Support Specialist delivering empathetic, tech‑savvy service and consistent KPI-driven results.
I am a hospitality professional with hands-on experience in mixology, cocktail development, and guest service across lounges, bars, and a casino environment. I consistently deliver high-quality drink preparation, maintain health and safety standards, and create memorable guest experiences.
I have proven customer-support experience for an international appliance brand, using SAP to manage records and resolve issues while learning internal processes and product knowledge. I adapt quickly, work well both independently and in teams, and stay organized during peak service hours.
I am motivated to grow my career, bringing strong interpersonal skills, attention to detail, and a resilient work ethic. I learn new skills rapidly and focus on achieving results that exceed expectations.
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Work history, roles, and key accomplishments
Cinco Lounge
Mar 2022 - Mar 2024 (2 years)
Prepared high-quality cocktails and developed creative drink menus while consistently exceeding guest expectations and maintaining service speed during peak hours.
Cinco Lounge / Arena Lounge / SUD Pool Bar
Oct 2018 - Mar 2024 (5 years 5 months)
Provided high-quality service to international guests, handled multiple service requests under pressure, and improved customer satisfaction through personalized experiences and professional issue resolution.
Sitel - Miele
Mar 2021 - Feb 2022 (11 months)
Delivered comprehensive customer support for an international appliance brand, resolving issues promptly using SAP and consistently exceeding client expectations.
Sitel
Mar 2021 - Feb 2022 (11 months)
Resolved 30–40 customer inquiries daily for the Miele account across phone and email, achieving 95%+ customer satisfaction and ensuring first-contact resolution while maintaining 100% SAP case-logging compliance.
Sud Pool Bar
Mar 2020 - Feb 2021 (11 months)
Consolidated cocktail and bar service techniques, managed back-office reporting, and ensured compliance with health and safety standards in a pool bar environment.
Arena Lounge Casino Lisbon
Oct 2018 - Feb 2020 (1 year 4 months)
Provided high-volume drink service, created signature cocktails, and maintained guest satisfaction through organized, fast-paced operations.
Degrees, certifications, and relevant coursework
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