Open to opportunities

Arnoldas Liutkus

@arnoldasliutkus

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Customer Support Specialist delivering empathetic, tech‑savvy service and consistent KPI-driven results.

Portugal

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What I'm looking for

I seek a role in hospitality or customer support where I can apply mixology and client-service skills, grow professionally, and work in a collaborative, fast-paced environment.

I am a hospitality professional with hands-on experience in mixology, cocktail development, and guest service across lounges, bars, and a casino environment. I consistently deliver high-quality drink preparation, maintain health and safety standards, and create memorable guest experiences.

I have proven customer-support experience for an international appliance brand, using SAP to manage records and resolve issues while learning internal processes and product knowledge. I adapt quickly, work well both independently and in teams, and stay organized during peak service hours.

I am motivated to grow my career, bringing strong interpersonal skills, attention to detail, and a resilient work ethic. I learn new skills rapidly and focus on achieving results that exceed expectations.

Experience

Work history, roles, and key accomplishments

Bar Team Member

Cinco Lounge

Mar 2022 - Mar 2024 (2 years)

Prepared high-quality cocktails and developed creative drink menus while consistently exceeding guest expectations and maintaining service speed during peak hours.

Cocktail Development Customer Service Time Management POS Bar Operations Teamwork

Bartender

Cinco Lounge / Arena Lounge / SUD Pool Bar

Oct 2018 - Mar 2024 (5 years 5 months)

Provided high-quality service to international guests, handled multiple service requests under pressure, and improved customer satisfaction through personalized experiences and professional issue resolution.

Customer Service Guest Relations Conflict Resolution Multitasking Quality Problem Solving Cross Cultural Communication

Customer Support Specialist

Sitel - Miele

Mar 2021 - Feb 2022 (11 months)

Delivered comprehensive customer support for an international appliance brand, resolving issues promptly using SAP and consistently exceeding client expectations.

Customer Support SAP Product Knowledge Troubleshooting Communication CRM

Customer Support Specialist

Sitel

Mar 2021 - Feb 2022 (11 months)

Resolved 30–40 customer inquiries daily for the Miele account across phone and email, achieving 95%+ customer satisfaction and ensuring first-contact resolution while maintaining 100% SAP case-logging compliance.

Multichannel Support SAP CRM Technical Support First Contact Resolutions Customer Satisfaction

Pool Bar Bartender

Sud Pool Bar

Mar 2020 - Feb 2021 (11 months)

Consolidated cocktail and bar service techniques, managed back-office reporting, and ensured compliance with health and safety standards in a pool bar environment.

Bar Operations Health and Safety Reporting Customer Service Inventory Management Multitasking Portuguese