Open to opportunities

Armando Molina

@armandomolina

Message

Experienced service advisor specializing in collision estimating and customer care.

United States

Message

What I'm looking for

I seek a customer-focused service advisor role where I can apply collision estimating expertise, mentor teams, and deliver timely, high-quality repairs while maintaining positive customer relationships.

I am an energetic, enthusiastic, and determined leader with over ten years of experience in collision estimating and service advising. I have a proven track record of building lasting customer relationships, creating accurate estimates, and ensuring timely, high-quality repairs.

Throughout my career I have supported new hire onboarding and training, collaborated with leadership on repair decisions, and maintained precise documentation to set clear expectations for customers and management. I bring strong communication, conflict-resolution, and decision-making skills to every role.

I am customer-focused, adaptable, and skilled at managing team dynamics to boost morale and performance while delivering professional, friendly service.

Experience

Work history, roles, and key accomplishments

Current

Service Advisor

Current

Cavender Collision

Jan 2022 - Present (3 years 9 months)

Assist with new hire onboarding and training, collaborate with leadership on collision repair decisions to align customer expectations, and improve team morale through strong team dynamics.

Customer Service Onboarding Communication Conflict Resolution Scheduling Documentation Team Leadership

Service Advisor

Service King

Feb 2018 - Jan 2022 (3 years 11 months)

Scheduled and supervised repair work to ensure timely, high-quality service while maintaining clear, positive communication with customers and management to set expectations.

Scheduling Quality Control Documentation Estimating Conflict Resolution Time Management Customer Retention

Service Advisor

Caliber Collision

Aug 2015 - Jan 2018 (2 years 5 months)

Built lasting customer relationships and coordinated with teams to determine repairs, compile estimates, and communicate findings and costs to customers professionally.

Customer Relations Estimating Team Coordination Communication Documentation Sales Time Management

Automotive Service Writer

Foreign Specialists

Jun 2014 - Aug 2015 (1 year 2 months)

Managed customer relationships, provided parts and labor cost estimates, and maintained accurate records and customer profiles to support service delivery.

Estimating Customer Service Record keeping Parts Management Written Communication Time Management