Kevin Wright
@kevinwright
Experienced collision center manager focused on customer service, team leadership, and process improvement.
What I'm looking for
I am a seasoned collision center manager with decades of hands-on experience leading teams, improving processes, and delivering exceptional customer service. I doubled sales in my first year as Collision Center Manager at Wright Collision and consistently managed the repair process end-to-end.
My background includes managing technicians, writing estimates, hiring and training staff, ordering parts, and overseeing daily shop operations. I blend practical shop knowledge with administrative skills, including proficiency in MS Office and CCC estimating tools.
I lead by example and emphasize teaching and respect over anger, fostering productive teams and positive customer experiences. I hold I‑CAR Platinum individual recognition and have formal I‑CAR training.
I am passionate about solving problems in collision repair, building strong vendor and customer relationships, and driving measurable improvements in revenue and shop performance.
Experience
Work history, roles, and key accomplishments
Collision Center Manager
Texas CarWorx
Jan 2018 - Jan 2025 (7 years)
Led collision center operations, wrote estimates, managed parts procurement, and delivered exceptional customer service while training and directing staff. Oversaw end-to-end repair process and maintained quality standards.
Collision Center Manager
Wright Collision
Jan 2004 - Jan 2018 (14 years)
Doubled sales in first year by improving operations, hiring and leading staff, writing estimates, and enhancing customer service across the collision repair process. Managed parts ordering and ensured quality repair delivery.
Project Operations Manager
Convergys
Jan 1998 - Jan 2004 (6 years)
Managed a team of technicians providing level 2 support for Cincinnati Bell Wireless and drove process improvements across operations. Led day-to-day support activities and coached staff to improve service delivery.
Education
Degrees, certifications, and relevant coursework
Littlefield High School
High School Diploma, General Education
High school diploma awarded from Littlefield High School in 1996.
I-CAR
I-CAR Platinum Individual, Collision Repair / Automotive
Achieved I-CAR Platinum Individual recognition for collision repair training and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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