Deanna Odom
@deannaodom
Experienced automotive service advisor and estimator delivering accurate repair estimates and exceptional customer communication.
United StatesWhat I'm looking for
I am an experienced automotive service advisor and estimator with a long track record in collision repair, insurance claims, and customer service. I consistently prepare accurate repair orders and estimates that comply with insurer guidelines.
Over my career I have worked as a service writer, service advisor, estimator, appraiser, and office manager, collaborating with technicians, parts departments, and insurers including State Farm, Liberty Mutual, Nationwide, and Farmers Insurance. I maintain clear, timely communication with customers about repair status, timelines, and costs.
I have hands-on experience verifying insurance coverage, processing claims, managing warranty claims, and handling accounts receivable and repair documentation. I also have administrative experience managing payroll, vendor relations, scheduling, and office operations.
I bring strong attention to detail, organization, and a customer-first approach to every interaction, with proven ability to coordinate complex repairs efficiently and ensure customer satisfaction.
Experience
Work history, roles, and key accomplishments
Service Writer
Crash Champions Collision Repair
Feb 2021 - Present (4 years 7 months)
Greet customers, prepare repair orders, coordinate with technicians, and verify insurance coverage while maintaining customer communication to ensure timely, accurate repairs.
Service Advisor
Bayway Collision
Jan 2014 - Dec 2019 (5 years 11 months)
Wrote detailed repair estimates per insurer guidelines, managed customer communications through repairs, and handled warranty claims and accounts receivable to ensure customer satisfaction.
Estimator
McDavid Nissan Collision
Jan 2011 - Dec 2014 (3 years 11 months)
Prepared accurate collision repair estimates in compliance with insurance requirements and collaborated with technicians and parts departments to produce cost-effective repair plans.
Estimator
Champion Collision Center
Jan 2008 - Dec 2009 (1 year 11 months)
Estimated collision repairs and managed State Farm claims by verifying damage assessments, labor times, and parts requirements to ensure accurate billing and repairs.
Appraiser
United Automobile Insurance Group
Jan 2006 - Dec 2008 (2 years 11 months)
Conducted field appraisals for collision damage, prepared repair estimates, managed inspection scheduling, and maintained relationships with repair facilities to streamline claims processing.
Office Manager
Kostka Auto Repair
Jan 1999 - Dec 2006 (7 years 11 months)
Managed administrative operations including payroll for 15+ employees, vendor relations, shipments, and organized filing systems while assisting with insurance estimate coordination.
Education
Degrees, certifications, and relevant coursework
Baytown Sterling High School
High School Diploma, High School Diploma
Completed secondary education at Baytown Sterling High School in Baytown, TX.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Deanna?
You can contact Deanna and 90k+ other talented remote workers on Himalayas.
Message DeannaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
