Shelby User
@shelbyuser
Seasoned auto damage appraiser and collision estimator with strong customer-service and CCC expertise.
United StatesWhat I'm looking for
I am a seasoned Auto Damage Appraiser and Collision Estimator with I-CAR certification and extensive hands-on experience evaluating, documenting, and estimating vehicle damage using CCC. I consistently deliver accurate repair quotes, coordinate with repair technicians, manage parts and invoicing, and work directly with policyholders and DRPs to achieve timely, cost-effective outcomes.
My background includes roles in collision centers and automotive shops where I performed detailed vehicle inspections, photographic documentation, total-loss assessment, and quality-control checks prior to delivery. I bring dependable communication, strong decision-making, and a customer-first approach that helps businesses meet both short- and long-term goals.
Experience
Work history, roles, and key accomplishments
CCCollision Estimator
Caliber Collision
Nov 2022 - Present (2 years 11 months)
Inspected vehicles to evaluate damage and produced accurate repair estimates using CCC, coordinating with repair technicians and insurers to ensure timely, cost-effective repairs.
Auto Body Estimator
Brown Quality Automotive
Jul 2020 - Oct 2022 (2 years 3 months)
Conducted detailed vehicle damage inspections, prepared accurate repair cost estimates, and performed final quality control checks to ensure repairs met standards and customer expectations.
Receptionist
SDM Auto Sales
May 2017 - Jun 2020 (3 years 1 month)
Managed front-desk sales transactions, processed payments and title transfers using DDI, and supported customer service initiatives that frequently exceeded sales targets.
AESales Associate
American Eagle
Oct 2018 - Nov 2019 (1 year 1 month)
Assisted customers with purchases and returns, maintained merchandising standards, and consistently boosted sales through effective displays and strong customer service.
Education
Degrees, certifications, and relevant coursework
Ola High School
High School Diploma, General Studies
High school diploma earned from Ola High School in May 2020.
Availability
Location
United StatesAuthorized to work in
Job categories
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