Romario Chinyamu
@romariochinyamu
Customer support representative at Dreamport handling international client support across calls, chat, and email.
ZimbabweWhat I'm looking for
At Dreamport, I provide customer support to international clients through calls, chat, and email. I manage tickets in Zendesk while meeting SLA and quality targets.
I also train new agents on product knowledge, communication tone, and support protocols, and provide support across multiple time zones.
At Silo foods industry, I handled customer inquiries about products, orders, and deliveries through calls, WhatsApp, and walk-ins. I addressed complaints and coordinated with sales, warehouse, and logistics teams to resolve order issues.
I also supported social media pages by responding to comments and DMs, maintained the customer database, and tracked feedback. I’m looking for a remote Customer Service / Social Media role.
Experience
Work history, roles, and key accomplishments
Travel Manager
Dreamport
Jan 2021 - Present (5 years 9 months)
Provided 24/7 customer support via call, chat, and email for international clients. Managed high volume of tickets in Zendesk while meeting SLA and quality targets, and trained new agents on product knowledge and support protocols.
Customer Support & Social Media Moderator
Silo Foods Industry
Jan 2018 - Dec 2021 (3 years 11 months)
Handled customer calls, WhatsApp, and walk-in inquiries about products, orders, and deliveries. Addressed complaints, coordinated with sales, warehouse, and logistics teams, and supported social media pages by responding to comments and DMs.
Education
Degrees, certifications, and relevant coursework
Silo Foods
Customer Service Excellence, Customer Service
Completed Customer Service Excellence training.
Alison
Diploma in Customer Services, Customer Services
Completed Diploma in Customer Services.
OHSC
AI and Customer Service Course, AI and Customer Service
Completed AI and Customer Service course.
University of Fort Hare
Bachelor of Journalism, Journalism
2013 - 2016
Bachelor of Journalism degree from the University of Fort Hare from 2013 to 2016.
Coursera
Social Media Marketing Fundamentals, Social Media Marketing
Completed Social Media Marketing Fundamentals course.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Salary expectations
Social media
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