Open to opportunities

Arlette Ramos

@arletteramos

Dedicated patient care and customer service professional with proven scheduling, dispatch, and administrative support experience.

United States

Message

What I'm looking for

I’m seeking to contribute to Action RV’s Outrageous Hospitality, On-Time Performance, and High-Quality Service, while growing within the RV industry through reliable, detail-focused customer support and efficient coordination.

I’m a dedicated customer service and administrative professional with experience in healthcare coordination, dispatch operations, insurance services, and front-office reception. I manage high-volume phone communications, schedule and confirm appointments, and maintain accurate records and documentation with strong attention to detail.

I’m known for reliability, adaptability, and a positive attitude, especially in fast-paced environments. In every role, I prioritize problem-solving, timely communication, and exceptional customer support—while coordinating daily schedules across teams and systems.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Eloisa’s Pups Grooming Salon

May 2021 - Present (5 years 2 months)

Served as the primary customer contact in person and by phone, scheduling appointments and coordinating daily operations. Processed customer payments and maintained accurate appointment records while supporting administrative tasks.

Customer Service Multi Line Phone Systems Appointment Scheduling Professional communication Attention To Detail Team Collaboration

Team Member/Kids Club

Chuze Fitness

Sep 2025 - Feb 2026 (5 months)

Provided customer service to members and guests while supporting front desk operations and member needs. Maintained cleanliness, organization, and safety standards and communicated professionally with members, parents, and team members.

Customer Service Front Desk Support Member Support Multi Line Phone Systems Team Collaboration Multitasking Problem Solving Professional communication Time Management Attention To Detail

Patient Care Coordinator

Optum Community Center

Feb 2025 - Jul 2025 (5 months)

Managed high-volume inbound and outbound customer communications, maintaining professionalism and accuracy. Scheduled and coordinated appointments and kept accurate records while assisting customers with questions and timely updates.

Customer Service Multi Line Phone Systems Appointment Scheduling Record keeping Problem Solving Time Management Professional communication Attention To Detail

Insurance Agent

Fred Loya Insurance

Dec 2023 - Oct 2024 (10 months)

Provided customer service by managing client accounts, processing payments, and maintaining accurate records with attention to detail. Assisted customers with policy updates and account changes while handling phone, email, and in-person interactions with confidentiality.

Customer Service Client Account Management Insurance Customer Support Payment Processing Cash Handling Policy Updates Confidentiality Professional communication Attention To Detail Problem Solving

Dispatcher

SuperiorAmbulance

Jun 2023 - Dec 2023 (6 months)

Handled high-volume phone communications and coordinated schedules with customers, field personnel, and service teams. Maintained accurate records and supported daily operations through multitasking and problem-solving under pressure.