Jessica Alexander
@jessicaalexander
Hard-working healthcare and customer service professional experienced in patient care and administrative support.
United StatesWhat I'm looking for
I am a dedicated healthcare and customer-service professional with experience as a certified nursing assistant and in multiple administrative roles, including patient care coordination, medical scheduling, reception, and marketing administration. I have a proven record of answering phones, scheduling appointments, handling payments, payroll support, filing, scanning and resolving customer concerns across healthcare and service businesses.
I hold a License in Esthetician and CPR certification, and bring hands-on patient care experience alongside clerical and telemarketing skills. I seek to contribute reliability, strong interpersonal skills, and operational support to a reputable, growth-oriented organization.
Experience
Work history, roles, and key accomplishments
Marketing Administrator
TSR Concrete Coatings
Apr 2023 - Present (2 years 8 months)
Manage customer outreach, answer phones, set appointments and coordinate with sales reps to convert leads and support installer scheduling; handle payments and customer complaint resolution.
Patient Care / Customer Services
Hulsebus Gehlsen Chiropractic
Aug 2022 - Present (3 years 4 months)
Provide front-desk support by answering phones, scheduling appointments and processing payments to ensure smooth patient flow and positive patient experience.
Marketing Administrator
TSR Concrete Coatings
May 2020 - Jul 2021 (1 year 2 months)
Handled inbound/outbound calls, generated and followed up on leads, managed payroll, scheduled appointments and installers, and resolved customer issues to support operations.
Patient Care Coordinator
Physicians Immediate Care
Dec 2019 - Mar 2020 (3 months)
Registered patients, collected insurance and copays, managed billing follow-ups, and performed filing/scanning/faxing to support clinical operations.
Receptionist
Pearl Pavilion
Oct 2018 - Jan 2019 (3 months)
Managed phone and email communications, processed faxes/scans to healthcare providers, and handled resident payments and allowances.
Certified Nursing Assistant
Department of Rehabilitation Services
Aug 2017 - Sep 2018 (1 year 1 month)
Provided daily living support including bathing, dressing, medication box preparation, meal prep and general client care to maintain wellbeing and independence.
Certified Nursing Assistant
Pearl Pavilion
Aug 2016 - Jul 2017 (11 months)
Assisted residents with activities of daily living including toileting, feeding, dressing and mobility to ensure safety and comfort.
Telemarketer
HCI Get A Pro Roofing Company
Mar 2016 - Jun 2016 (3 months)
Conducted cold calls to prospective customers to promote sales initiatives and promotional opportunities, generating leads for roofing services.
Certified Nursing Assistant
Peak Healthcare Services
Apr 2014 - Dec 2015 (1 year 8 months)
Delivered comprehensive client care including feeding, bathing, toileting, dressing, cooking, cleaning and transport to appointments and errands.
Education
Degrees, certifications, and relevant coursework
Tricoci University of Beauty Culture - Rockford
License in Esthetician, Esthetics
2021 - 2022
Completed an Esthetician license program at Tricoci University of Beauty Culture in Rockford from August 2021 to April 2022.
Aquin Catholic High School
High school or equivalent, General Education
1999 - 2003
Completed high school (General Education) at Aquin Catholic High School from August 1999 to May 2003.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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