Seeking remote opportunities in Live Chat Ops. Skilled in Zendesk Live Chat & Support. Ready to deliver exceptional customer experiences with a touch of American charm. Let's team up for short/long-term success!
ABOpen to opportunities
Arish Bhatti
@arishbhatti
Experienced Customer Success Manager driving client satisfaction. Let's exceed expectations together
PakistanWhat I'm looking for
Looking for a dedicated Customer Success Manager? Look no further! I'm Umar, a seasoned professional with a proven track record in delivering exceptional support and ensuring customer satisfaction. With experience in projects like TicketFront.com and Troytec.com, I excel in greeting and assisting new clients, providing guidance, and facilitating order placement. I'm skilled in maintaining strict SLAs, generating reports, and fostering internal communication. Let's connect and discuss how I can drive your organization's success as a Customer Success Manager
Experience
Work history, roles, and key accomplishments
JRCurrent
Customer Experience Specialist - Remote
Jill Razor
Nov 2024 - Present (7 months)
I help manage daily customer support for Jill’s remote team. I track orders, fix shipping mistakes, handle refunds, and solve problems with products. I work with delivery services and talk to customers to make sure they get their orders. I also use tools like Slack and spreadsheets to stay organized and share updates with the team.
Communication SkillsProblem SolvingShopifySlackAsanaCRM ToolsCRM ManagementCRM SoftwareZendeskCustomer ServiceCustomer SuccessCustomer Relationship ManagementCustomer EngagementCustomer SupportCustomer ExperienceCustomer SatisfactionCustomer RetentionCustomer OnboardingCustomer FeedbackChat SupportEmail SupportEmail Communication
NLCustomer Success Manager
NextAge Technologies. Ltd
Oct 2021 - Nov 2024 (3 years 1 month)
As a dedicated Customer Success Manager at NextAge Technologies, I've successfully led projects like TicketFront.com and Troytec.com, ensuring client satisfaction and growth. With my promotion and expanded responsibilities, I'm excited to take on new challenges and deliver exceptional results. Let's connect and create success together!
Education
Degrees, certifications, and relevant coursework
VPVirtual University of Pakistan
Bachelor of Science, Computer Sciences
2015 - 2017
Grade: 3.1
Bachelor of Computer Science (BCS) graduate from Virtual University of Pakistan with a GPA of 3.1, equipped with strong technical and problem-solving skills.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PakistanAuthorized to work in
Social media
Job categories
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