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FoxCuts User

@shoaibraza9211

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CUSTOMER SERVICE EXPERT - I help business to achieve 100x Satisfactory rates from customers

Pakistan

Message

I can streamline your Zendesk and customer service problems.

Customer service expert with 4+ years of experience across various industries, passionate about delivering exceptional customer experiences. Proven ability to exceed customer expectations, lead and mentor teams, communicate effectively with a diverse range of clients, and resolve technical issues. Seeking new challenges and opportunities to contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Field Support Supervisor

Current

Nexarise

Nov 2021 - Present (3 years 6 months)

Led a team of agents to enhance customer satisfaction through effective leadership.
Introduced customer service policies via Zendesk and SAP, elevating the overall experience.
Ensured uniform and efficient customer support across regions through coordinated
team efforts.
Exceeded customer expectations by promptly addressing inquiries via chat, email, and
phone.
Maintained precise customer communic

Customer Service Customer Success Customer Support

Customer Service Representative

Telenor

Aug 2019 - Dec 2021 (2 years 4 months)

Provided outstanding customer support through phone, email, and chat channels at Telenor Retail Services. Utilized CRM tools to manage inquiries, guaranteeing prompt and accurate resolutions. Fostered collaboration with cross-functional teams to deliver a seamless customer experience. Showcased proficiency in diagnosing and resolving technical issues while offering effective solutions.

Outstanding Customer Support CRM Tools Collaboration Cross functional Teams Customer Experience Technical Issue Resolution Effective Solutions

Chat Support Executive

Talabat

Jan 2020 - Dec 2021 (1 year 11 months)

Delivered exceptional customer support across live chat, email, and phone channels, catering to the Middle East market. Ensured swift resolution of rider concerns, upholding safety and client contentment. Effectively communicate with clients in Urdu and English languages. Collaborated closely with the Rider Support team, contributing to the refinement of support procedures.