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Omar Moreno

@omarmoreno

Operations Analyst at CaixaBank Operational Services managing financial-institution KYC reviews and correspondent-banking incidents.

Spain

Message

At Caixabank Operational Services, I manage onboarding and periodic KYC reviews for financial institutions, and coordinate investigations into correspondent-banking incidents. I also monitor operational KPIs and SLAs, using advanced Excel and Microsoft Copilot to improve reporting and identify process improvements.

At BCM Global, I managed mortgage queries, validated KYC documentation, and oversaw drawdown case progression. At Ulster Bank, I processed more than 10,000 mortgage restructuring cases and contributed to workflow improvements.

At Wohee, I co-founded a blockchain-based B2B SaaS venture for Web3 loyalty programmes. I led operations, business development, and fundraising, securing more than €50,000 in pre-seed funding.

At Indra Sistemas, S.A., I investigated AML transaction-monitoring alerts and prepared financial-crime reports for escalation. I also coordinated a team of five analysts and improved reporting and task organisation using Excel.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst (Financial Institutions)

Current

Caixabank Operational Services

Dec 2025 - Present (10 months)

Manage onboarding and periodic KYC reviews for financial institutions, coordinate correspondent-banking incident resolution, and support Financial Institution Services operations. Monitor operational KPIs and SLAs using advanced Excel and Microsoft Copilot.

KYC AML Correspondent Banking Financial Services Onboarding SLA Management KPI Reporting Excel Microsoft Copilot

Operations Analyst (Mortgage Department)

BCM Global

Feb 2024 - Sep 2025 (1 year 7 months)

Managed 40+ daily mortgage-related broker and customer queries, ensuring compliance with internal procedures and regulatory requirements. Analyzed and validated KYC documentation under AML and GDPR frameworks and oversaw mortgage drawdown processes.

Mortgage Operations KYC AML GDPR Customer Service Compliance Process Improvement

Operations Analyst (Mortgage Servicing)

Ulster Bank

Oct 2022 - Sep 2023 (11 months)

Processed more than 10,000 mortgage restructuring cases in a high-volume banking environment, meeting productivity, accuracy, and regulatory requirements. Reviewed title deeds and financial records, and managed case progression using Salesforce and Excel.

Mortgage Servicing Salesforce Excel Data Quality Workflow Management Regulatory Compliance

Co-Founder - Business & Operations

Wohee

Sep 2020 - Sep 2022 (2 years)

Co-founded a blockchain-based B2B SaaS venture for Web3 loyalty programmes, leading strategy, operations, and business development. Secured partnerships and raised over €50,000 in pre-seed funding.

Blockchain SaaS Business Development Fundraising Product Roadmapping Operations Management

Operations Analyst (AML & Compliance)

Indra Sistemas, S.A.

Jul 2019 - Aug 2020 (1 year 1 month)

Investigated AML transaction-monitoring alerts and prepared financial-crime reports for escalation. Coordinated a team of five analysts, tracking workloads and SLA adherence.

AML Transaction Monitoring Financial Crime Dow Jones Bloomberg Informa Team Coordination Excel

Trainee Accountant (Finance Department)

Coma y Ribas, S.L.

Jun 2017 - Jul 2018 (1 year 1 month)

Assisted with reconciliations, financial reporting, and monthly closing processes within the finance department. Used Excel, Access, and SAP for financial data management and reporting.

Excel Access SAP Financial Reporting Reconciliations Month End Closing