Ariadna Chávez
@ariadnachvez
Salesforce Administrator with strong data, automation, and customer-care expertise.
MexicoWhat I'm looking for
I am a Salesforce Administrator with hands-on experience managing permissions, security settings, and user support to optimize platform usage. I configure Service Cloud features including case management, Omni-Channel routing, and automation using Flows to improve efficiency.
I drive data integrity and insights through Data Loader, XL-Connector, and custom reports and dashboards, while collaborating with stakeholders to troubleshoot issues and enhance system performance. My background includes customer care for the Spanish market and co-founding a media studio, bringing customer-centric and entrepreneurial perspectives.
I hold a Bachelor in Software Engineering and certifications including SheCodes React and a Salesforce Platform Basics badge, and I continually apply cross-cultural communication and self-learning skills to deliver reliable Salesforce solutions.
Experience
Work history, roles, and key accomplishments
ZSSalesforce Administrator
Zalando SE
Oct 2019 - Apr 2025 (5 years 6 months)
Managed Salesforce roles, profiles, permissions and security; configured Service Cloud case management, Omni‑Channel routing and automated processes with Flows, improving support efficiency. Maintained data integrity via Data Loader and XL-Connector and delivered reports/dashboards to drive insights.
ZSCustomer Care Specialist
Zalando SE
Oct 2017 - Oct 2019 (2 years)
Assisted Spanish‑market customers with delivery, returns and payments inquiries, gathered feedback to improve service and web experience, and supported teams using Salesforce Classic and Lightning. Achieved consistent resolution and maintained cross‑language support.
Co-Founder / Studio Lead
Bilatente
Mar 2013 - Dec 2017 (4 years 9 months)
Founded and led a studio producing high‑quality video content across media, overseeing production, creative direction and client delivery to grow studio offerings. Managed end‑to‑end projects and multimedia workflows.
Education
Degrees, certifications, and relevant coursework
UTEL University
Bachelor of Software Engineering, Computer Software Engineering
2018 - 2021
Completed a Bachelor in Software Engineering focused on computer software engineering and Salesforce technologies.
SHSheCodes
Certificate, React Development
2020 - 2020
Completed the SheCodes React Coding Workshop (certificate earned September 2020).
Universidad del Valle de Atemajac
Communication and Media Studies
2009 - 2013
Studied Communication and Media Studies with emphasis on cross-cultural communication and media production.
STSalesforce Trailhead
Badge, Salesforce Fundamentals
Earned the Salesforce Platform Basics badge (Trailhead credential).
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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