ACArghya Chowdhury
@arghyachowdhury
Technical Program Manager focusing on operations, service delivery, and data-driven incident resolution.
IndiaWhat I'm looking for
I am a Technical Operations and Service Delivery leader with 8+ years supporting enterprise-scale customers across EMEA and global regions, specializing in major incident management, SLA governance, and cross-functional coordination. I drive reliability and faster resolution using PowerBI, SQL, ServiceNow/Dynamics, and standardized incident response processes.
At HP I maintained 99%+ SLA compliance, led executive communications during major outages, and delivered ~20% reduction in average resolution time through data-led improvements. I bring hands-on experience across enterprise support roles, operations tooling, and mentoring teams to sustain operational excellence at scale.
Experience
Work history, roles, and key accomplishments
Senior Technical Operations Lead
Hewlett Packard
Aug 2022 - Aug 2025 (3 years)
Led enterprise service delivery and incident operations for high-value customers across Nordic, Benelux, and EMEA regions, maintaining 99%+ SLA compliance and reducing average resolution time by ~20% through data-driven improvements.
NVSupported global customer operations for GPU and platform products, coordinated escalations across support and engineering teams, and authored troubleshooting guides to improve resolution consistency.
Managed enterprise incident lifecycles across Dell’s commercial hardware portfolio, served as escalation point for complex issues, and mentored junior analysts to achieve 95%+ customer satisfaction.
Risk Operations Analyst
HSBC
Sep 2016 - Feb 2017 (5 months)
Analyzed high-volume transaction data to identify fraud and operational risk and coordinated with compliance and security teams to resolve escalations under strict regulatory requirements.
Systems Administrator
3D Electronics
Feb 2013 - Apr 2015 (2 years 2 months)
Managed IT infrastructure including Windows Server and Active Directory, supporting internal and customer-facing systems to achieve 99% uptime.
Education
Degrees, certifications, and relevant coursework
KUKarnataka State Open University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree earned from Karnataka State Open University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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