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Arghya Chowdhury

@arghyachowdhury

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Customer Success and Technical Account Manager driving cloud adoption and enterprise satisfaction.

India

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What I'm looking for

I seek a customer-success-focused role at an enterprise that values proactive cloud adoption, cross-functional collaboration, measurable CSAT/ARR improvements, and opportunities to lead and mentor teams.

I am a Customer Success and Technical Account Manager with over eight years of experience partnering with enterprise clients to drive cloud adoption, reduce churn, and improve operational metrics.

My background spans Microsoft Dynamics 365 and Azure-led ecosystems, with hands-on experience in escalation management, SLA governance, and root cause analysis to boost CSAT and service efficiency.

At Hewlett Packard I led KPI improvement initiatives and increased CSAT by 12% while improving service efficiency by 18%; prior roles at NVIDIA and Dell reinforced strong technical troubleshooting, Tier 2/3 support, and customer satisfaction outcomes.

I am a strategic communicator and team leader who builds executive relationships, enables cross-functional readiness, and leverages analytics (SQL, Power BI, Excel) to align technology solutions with business goals.

Experience

Work history, roles, and key accomplishments

Technical Solutions Representative

Hewlett Packard

Aug 2022 - Aug 2025 (3 years)

Served as Technical Account and Customer Success Manager for enterprise clients across EMEA and Nordic regions, improving CSAT by 12% and driving 18% service efficiency gains through SLA compliance, RCA, and KPI initiatives.

Customer Success Management SLA Escalation Management Microsoft Dynamics 365 Azure Root Cause Analysis KPIs Cross Functional Collaboration

Technical Support Engineer

NVIDIA

Jul 2020 - Dec 2021 (1 year 5 months)

Provided Tier 2/3 technical support for GeForce, Quadro, Jetson, and RTX GPUs, achieving over 95% customer satisfaction and using CRM health scores to identify renewal risks.

Technical Support GPU Troubleshooting Driver Compatibility Customer Satisfaction Remote Support

Senior Client Technical Support Specialist

Dell Technologies

Feb 2018 - Mar 2020 (2 years 1 month)

Delivered end-to-end technical support for enterprise Dell devices, achieving a 95% satisfaction rating, reducing call abandon rates, and mentoring new hires.

& Customer Success Mentoring Incident Management Enterprise Support

Security & Fraud Risk Officer

HSBC

Sep 2016 - Feb 2017 (5 months)

Detected and prevented card fraud using analytics tools, validated flagged transactions, and coordinated fraud case management to maintain compliance with HSBC standards.

Fraud Detection Risk Analysis Analytics Compliance Case Management Loss Prevention

System Administrator

3D Electronics

Feb 2013 - Apr 2015 (2 years 2 months)

Managed systems and networks for a digital media company, performing backups, updates, performance tuning, and supporting customer onboarding and business operations.