Viktoria Kompilnik
@viktoriakompilnik
Customer service professional with 10+ years improving satisfaction and operations.
GreeceWhat I'm looking for
I am a highly motivated customer service professional with over 10 years' experience across hospitality, travel, and rental operations, consistently improving customer satisfaction and resolving complex issues. I have coordinated reservations, managed refunds and operations setup, and facilitated communication between brokers, franchisees and clients to deliver seamless experiences.
I bring strong communication, multilingual fluency (Ukrainian, Russian, Greek, English, Polish), and proven operational knowledge of hotel, ferry, airline and car rental reservation systems. I seek to contribute my expertise to a dynamic team where I can drive service excellence and operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Vistaki 4
Mar 2025 - Oct 2025 (7 months)
Facilitated communication between brokers and franchisees, managed customer service and refund transactions, and assisted in operational setup of rental stations worldwide, improving service efficiency.
Reservations Agent
Paleologos S.A.
May 2018 - Nov 2024 (6 years 6 months)
Assisted clients with ferry and air ticket sales via email, phone and online platforms, and coordinated land services and excursions to ensure seamless customer experiences.
Hotel Receptionist
Leopolis
Dec 2017 - Apr 2018 (4 months)
Managed guest check-ins/check-outs, handled reservations and customer inquiries, and resolved guest issues promptly to maintain high service standards.
Sales Agent
Ippokratis
Apr 2017 - Nov 2017 (7 months)
Sold tourist goods and jewelry including silver and gold items, delivering targeted customer service to drive sales.
Spa Receptionist
Doctor Fish
May 2015 - Nov 2016 (1 year 6 months)
Managed client appointments and front-desk operations to ensure smooth spa service delivery and high client satisfaction.
Hotel Receptionist
Sea Side Resort & Spa
May 2014 - Oct 2014 (5 months)
Handled guest check-ins/check-outs and reservations while addressing guest needs to ensure a pleasant stay and operational efficiency.
Hotel Receptionist
Stella Village / Stella Palace
May 2013 - Oct 2013 (5 months)
Managed front-desk tasks including check-ins, reservations, and guest issue resolution to maintain high levels of guest satisfaction.
Bartender
Stella Village
May 2012 - Oct 2012 (5 months)
Prepared and served drinks while managing transactions and delivering attentive customer service during high-volume periods.
Education
Degrees, certifications, and relevant coursework
Metropolitan College
Bachelor of Science (Hons), Psychology
2024 -
Pursuing a Bachelor of Science (Hons) in Psychology with scheduled lectures on Tuesdays, Wednesdays and Thursdays.
1st School, Kapenatakeio
Highschool Graduate, High School
2009 - 2011
Completed secondary education and obtained high school graduation in June 2011.
Availability
Location
GreeceAuthorized to work in
Job categories
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